Patient Experience Representative I - Waltham (onsite)

77605BRJob Posting Title:Patient Experience Representative I - Waltham (onsite)Department:OphthalmologyAutoReqId:77605BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:PER Positions are currently eligible for a Sign-on Bonus of $2,000 for full time positions (Not eligible for internal folks)Schedule: 8:30-5pm M-FThis Patient Experience Representative is 100% in office and will be responsible for:

Patient Encounter Management:

Providing positive and effective customer service that supports unit operations

Collaborating with referring providers and practices

Obtaining required authorizations to compile patient and staff schedules

Scheduling patients and supporting the patient encounter

Check In / Check Out:

Greeting and directing patients, families and visitors

Monitoring daily schedule and coordinating flow with clinicians/supervisor

Reconciling payments and preparing deposits, providing record of transactions in Hospital systems

Facilitating and directing communication with Financial Counseling

Administrative:

Recording and forwarding messages, triaging call for urgent information or services, initiating call for emergency services

Providing routine clerical support as needed

To qualify, you must have:

A high school level of education, Bachelor's Degree preferred

Prior customer service or administrative experience preferred

The ability to communicate effectively both orally and in writing and provide empathy in difficult interpersonal situations

The ability to work with diverse internal and external constituencies

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Experience the benefits of passion and teamwork.#LIonsiteOffice/Site Location:WalthamRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid