CARE Specialist, IM New Business Operations

You are

Motivated and inspired to do whatever it takes to positively impact our consumers’ lives and foster their well-being

Comfortable communicating via various ways (e.g., email, phone, chat)

Action-oriented with a strong desire and ability to learn and move quickly

Inquisitive to ask questions to fully learn and comprehend your work

Careful to use procedures and focused on the details to ensure your work is accurate

Thoughtful and accountable to commitments and deadlines

Confident and able to utilize resources and use logic to solve problems quickly

Comfortable challenging status quo and offering new ideas and solutions

Proactive communicator who can give and receive positive, constructive, candid feedback

Flexible to contribute paid overtime equitable with your colleagues, as needed

Highly focused on your own development and success, willing to accept stretch assignments, and create meaningful development and career plans based on your skill development needs

You have

A BA/BS degree or equivalent industry experience is preferred

Skill for a consumer-centric mindset; you know what it takes to deliver exceptional Wow experiences

Experience and a desire to be empowered problem solver and decision maker

Strong collaboration with colleagues

Exceptional and proactive communication skills and are confidentto present ideas

Excellent organizational skills and attention to detail across a variety of assignments

Comfortable learning and using proprietary computer applications

Position SummaryDo you want to be part of a collaborative team? Do you want to be in a position that gives you the power and opportunity to learn more and drive your career? Is a culture where “People Count,” “We Do the Right Thing,” and “We Hold Ourselves to Very High Standards” important to you? Are you skilled in a consumer-centric mindset? If so, then you may be a great fit for this CARE Specialist position accountable for delivering exceptional consumer experiences through the work that we do.As an Individual Markets New Business Operations associate, you're at the heart of the business responsible for handling the initial application review, and policy issue for newly submitted Individual Life & Individual Disability insurance policies as well as processing policy changes and payments in compliance with regulatory and business requirements. As a member of our CARE Team, you’re part of a dynamic group focused on achieving team goals and identifying ways to improve the consumer experience. As a CARE Specialist, you’re highly motivated and empowered to take ownership and accountability for each consumer interaction by proactively seeking to understand the individuals behind the work, keep consumers informed during every step of handling their request, demonstrate genuine care, and actively engage with consumers to create meaningful and unexpected experiences. CARE expresses the emotion we want to generate, and it’s also an acronym for Communicate, Advocate, Respond, and Empower – the actions needed to show CARE.The ideal candidate will be well organized with the aptitude to learn a range of straight-forward and complex tasks including new business initial review, policy issue, processing payments and policy changes for multiple lines of business, while understanding operational and fraud controls and their importance in mitigating risk and achieving business goals. It’s paramount that you can show empathy and put the customer first when handling work, contribute new ideas for positive change, and desire to stretch to build the skills needed for further job advancement and career plans.Salary Range$41,060.00 - $61,595.00The salary range reflected above is a good faith estimate of base pay for the primary location of the position. The salary for this position ultimately will be determined based on the education, experience, knowledge, and abilities of the successful candidate. In addition to salary, this role may also be eligible for annual, sales, or other incentive compensation.Our PromiseAt Guardian, you’ll have the support and flexibility to achieve your professional and personal goals. Through skill-building, leadership development and philanthropic opportunities, we provide opportunities to build communities and grow your career, surrounded by diverse colleagues with high ethical standards.Inspire Well-BeingAs part of Guardian’s Purpose – to inspire well-being – we are committed to offering contemporary, supportive, flexible, and inclusive benefits and resources to our colleagues.Health Care

Choice of [high deductible/copay] medical plans with prescription drugs, including coverage for fertility and transgender inclusive benefits

Dental plan

Vision plan

Health care accounts – flexible spending, health reimbursement, and health savings accounts

Critical illness insurance

Life and Disability Insurance

Company-paid Life and Disability insurance plus voluntary supplemental coverage

Accident insurance

Retirement and Financial

401(k) retirement plan with a company match, plus an annual age/service-based Company contribution and an annual profit-sharing contribution, if applicable

Complimentary 1:1 financial guidance with a licensed Fidelity representative

Time Off and Remote Work

Flexible work arrangements (part in-person/part remote)

Unlimited paid time off for most roles plus time off for volunteering, jury duty, voting, and bereavement

Personal holidays for colleagues to use in recognition of religious, cultural, or civic days

Paid parental leave and paid family and medical leave policies

Emotional Well-being and Work-Life

Emotional well-being, mental health, and work/life resources powered by Spring Health

Wellness programs, including fitness program and equipment reimbursement

Child, adult, and elder back-up care support through Bright Horizons

Adoption assistance

College planning

Tuition reimbursement

Student loan assistance

Commuter benefits in select metropolitan areas

Equity & InclusionOpportunities to build inclusive and meaningful connections through involvement in colleague-led affinity groups:

Employee Resource Groups:

Colleague Connection Committees

Community Involvement Committees

A culture that encourages colleagues to bring their authentic selves to work

Voluntary self-ID

Pronunciation and phonetic spelling of names

Benefits apply to full-time eligible employees. Interns are not eligible for most Company benefits.Equal Employment OpportunityGuardian is an equal opportunity employer. All qualified applicants will be considered for employment without regard to age, race, color, creed, religion, sex, affectional or sexual orientation, national origin, ancestry, marital status, disability, military or veteran status, or any other classification protected by applicable law.AccommodationsGuardian is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Guardian also provides reasonable accommodations to qualified job applicants (and employees) to accommodate the individual's known limitations related to pregnancy, childbirth, or related medical conditions, unless doing so would create an undue hardship. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact applicantaccommodation@glic.com .Current Guardian Colleagues: Please apply through the internal Jobs Hub in Workday.Every day, Guardian helps our 29 million customers realize their dreams through a range of insurance and financial products and services. Our Purpose, to inspire well-being, guides our dedication to the colleagues, consumers, and communities we serve. We know that people count, and we go above and beyond to prepare them for the life they want to live, focusing on their overall well-being — mind, body, and wallet. As one of the largest mutual insurance companies, we put our customers first. Behind every bright future is a GuardianTM. Learn more about Guardian at guardianlife.com .