Patient Experience Representative I- Mass Eye & Ear

76443BRJob Posting Title:Patient Experience Representative I- Mass Eye & EarDepartment:OphthalmologyAutoReqId:76443BRStatus:Full-TimeStandard Hours per Week:40 Job Posting Category:AdministrationJob Posting Description:$2,000.00 sign on (terms + taxes)The PER I shall be responsible for:Customer Service

Demonstrates positive and effective customer service

Responds to routine inquiries about hospital protocol, policies, and procedures

Involves supervisor to assist with resolution of complex issues

Greets, screens, and directs patients, families, and visitors

Registers new patients

Collaborates and communicates with referring providers and practices to handle complex patient issues

May be required to rotate in departments with call centers

Patient Registration/Admissions/Discharge

May be required to collect Height, Weight, and Temperature and answer questionnaires in EMR

Monitors clinic activity to ensure the best patient experience

May prepare rooms for examinations and provides assistance to patients according to established procedures and instructions. Cleans and sets up room for examination and prepares routine forms required for appointment

Records and processes patient demographics, insurance/payment, and referral information

Transcribes code and patient treatment information into a billing system

May collect, record and secure co-payments made by patients/ families. Reconciles payments and prepares deposits. Provides an accurate record of transactions in the Hospital systems

Obtains required authorizations, referrals, and verifications of insurance to compile patient and staff schedules

Scheduling

Schedules patient encounters and procedures to coordinate with and across providers, departments, and institutions

Communicates with clinicians and/or supervisors and routes patients/visitors to maintain efficient daily patient/visitor flow

Patient Flow Coordination

Prepares for and attends shift handoffs and team huddles

Administration

Answer, screen, and route telephone calls. Record and forward messages and triage calls for urgent information or services. Respond to requests for information or assistance within scope of knowledge and authority. Initiate calls for emergency services as required

Maintain personal calendars for physician/supervisor(s).

Assist in organizing and scheduling conferences, seminars, and other department-sponsored programs or events. Organizes documents and/or presentations and logistics for meetings, presentations, and events

Provide routine clerical support

May collect and organizes medical records, information, materials, and supplies required for appointments

Communicates with other departments to coordinate ancillary clinical/administrative services

Open and sorts mail, deliver and retrieve patient records, photocopy materials, sorts, collates, and distributes documents

Processes various letters and outside requests and prescription refills.

Schedule: MEEI satellite 243 Charles St, Boston MA 02114.

M-F (8am -4:30pm)

Occasional evening clinic (11am – 7:30pm)

BCH 300 Longwood, Boston MA 02115 and Waltham 9 Hope Ave, Waltham MA 02453

Occasional Saturday clinic (7:30AM – 4:00)

Sandwich satellite (possibly) 282 Route 130 and Cotuit Road Sandwich, MA 02563 – 2-4 clinics a month

Tues and Wednesday (7:30AM – 4:00)

To qualify, you must have:

High School Diploma/GED

Basic customer service and computer skills

Conveys a positive demeanor when interacting with patients, families, and coworkers

Ability to demonstrate empathy in difficult personal situations

Ability to work with diverse internal and external constituencies

Strong attention to detail

Interpersonal skills, collaboration, and communication

Boston Children’s Hospital offers competitive compensation and unmatched benefits including flexible schedules, affordable health, vision and dental insurance, child care and student loan subsidies, generous levels of time off, 403(b) Retirement Savings plan, Pension, Tuition and certain License and Certification Reimbursement, cell phone plan discounts and discounted rates on T-passes. Office/Site Location:BostonRegular, Temporary, Per Diem:Regular Remote Eligibility :Part Remote/Hybrid