Sr Systems Analyst - Service Now

Our work matters. We help people get the medicine they need to feel better and live well. We do not lose sight of that. It fuels our passion and drives every decision we make.Job Posting TitleSr Systems Analyst - Service NowJob DescriptionThe Service Now Systems Analyst is responsible for utilizing various delivery methodologies employed by Prime and assist in the communications interface between IT and the business community in the investigation, identification, and documentation of business application requirements and technical solutions based on applicable technologies within Prime for either the enhancement of existing applications or to foster the development of new applications. This role will also assist in the administration of the Service Now platform and provide support for stakeholders, incidents, patching, upgrades and implementing new solutions and modules.Responsibilities

Interview stakeholders to elicit and document highly complex business needs for modifications to system application, and define functional, high-level, and detailed system requirements for requested software changes

Define components and groupings to be assigned to other Systems Analyst IT resources and analyze and recommend features for phased execution as needed

Cross-train assigned Systems Analyst IT resources for system requirements phase of project and monitor and report project status, issues, and risks to project leadership

Serve as subject matter expert and mentor for more junior members of Systems Analyst IT team

Participate in project work and IT estimation process

Other duties as assigned

Minimum Qualifications

Bachelor’s degree in Computer Science or related area of study, or equivalent combination of education and/or relevant work experience; High School Diploma or GED equivalent required

Experience with specific domain relevant to team

5 years of experience with system requirements and/or supporting key business applications

Must be eligible to work in the United States without need for work visa or residency sponsorship

Additional Qualifications

Platform Management: Administer, configure, and maintain the ServiceNow platform, including user administration, data management, and security.

3+ years of experience in ServiceNow administration

Comfortable working with Agile and Waterfall project delivery methodologies

Strong analytical and technical problem-solving skills

Ability to develop decision criteria and unbiased technology comparisons

Preferred Qualifications

Experience with ServiceNow platform including: ITSM(Incident, Change, Problem, etc), ITOM(CMDB, Discovery, Asset, etc), SecOps and Service Portal

Experience with implementing or supporting ServiceNow modules including: CSM, SPM, HAM, EAM or others.

Experience working in environment with regulatory compliance requirements (HIPAA, PCI, etc.)

Previous experience in PBM / health care industry

Understanding of security implications of domain

Minimum Physical Job Requirements

Ability to travel up to 5% of the time

Constantly required to sit, use hands to handle or feel, talk and hear

Frequently required to reach with hands and arms

Occasionally required to stand, walk and stoop, kneel, and crouch

Occasionally required to lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds

Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus

Reporting Structure

Reports to a Manager in the Information Technology department

Potential pay for this position ranges from $87,200.00 - $139,400.00 based on experience and skills. Pay range may vary by 8% depending on applicant location.To review our Benefits, Incentives and Additional Compensation, visit our Benefits Page (https://www.primetherapeutics.com/careers/benefits/) and click on the "Benefits at a glance" button for more detail.Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity or expression, genetic information, marital status, family status, national origin, age, disability, veteran status, or any other legally protected class under federal, state, or local law.Positions will be posted for a minimum of five consecutive workdays.Prime Therapeutics' fast-paced and dynamic work environment is ideal for proactively addressing the constant changes in today's health care industry. Our employees are involved, empowered, and rewarded for their achievements. We value new ideas and work collaboratively to provide the highest quality of care and service to our members.If you are looking to advance your career within a growing, team-oriented, award-winning company, apply to Prime Therapeutics today and start making a difference in people's lives.Prime Therapeutics LLC is an Equal Opportunity Employer. We encourage diverse candidates to apply and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. ​ If you are an applicant with a disability and need a reasonable accommodation for any part of the employment process, please contact Human Resources at 1.866.469.1257 or email Careers@primetherapeutics.com.