Customer Service Representative

Description

Are you interested in taking your career to the next step with an industry leader? We have just the opportunity for you! We are a leading bakery manufacturer and due to our continued growth we are looking for personable and reliable individual to serve as Customer Service Representatives. You will handle inbound and outbound customer service calls from an established customer base while answering questions and providing consultation .

Our focus is on providing exceptional customer care first and foremost. You will be empowered to do what it takes to help each customer. We offer competitive compensation and benefits for full time roles, as well as overtime opportunities during the busy winter season. You may also find room for advancement with us. If this sounds like the kind of career move you have wanted to make and if you meet our qualifications, we want to talk with you!

Responsibilities:

As a Customer Service Representative, you will take incoming calls from our customers and make outbound customer calls for follow-up purposes. Above all, you will use your communication and active listening skills to provide customers with exceptional service.

Specific duties include:

Preparing account changes

Troubleshooting and resolving customer issues

Identifying and acting upon potential new sales opportunities

Assisting with customer retention

Working with other departments to ensure timely resolution of customer issues

Negotiating customer prices, service plan payments and billing issues consistent with specified company guidelines

Build a rewarding career with an industry leader!

Apply now!

We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.

Requirements

As a Customer Service Representative, you must be pleasant and professional with an engaging personality and possess the ability to function equally well both independently and in a team environment. You must be detail oriented and focused, with a flexible and adaptable nature. It is also important that you display excellent verbal and written communication, interpersonal and active listening skills, along with the ability to interact effectively with both customers and coworkers.

Specific qualifications include:

High School Diploma or Equivalent

1-2 years in a customer-facing role; prior experience in a customer service setting preferred

Ability to work well in a fast paced environments

Strong troubleshooting abilities

Solid negotiating skills

Computer proficient

Must be Bilingual - English/Spanish

Must be Authorized to work in the United States

Benefits:

As a Customer Service Representative, you will be part of an evolving organization that built its reputation on providing our customers with the best possible service. Our employees are one of the main keys to our continued success, therefore, we are committed to your professional development and you may find opportunities for advancement to roles of greater responsibility within our organization. Your hard work and professional dedication will be rewarded with a competitive compensation and benefits package, including:

Medical coverage (F/T staff)

Dental coverage (F/T staff)