Account Manager (Manufacturing Company Experience)

Working closely and in a supportive role with Regional Sales Engineers, the Account Manager is responsible for providing customer service to established and prospective customers. Customer Service may include, but is not limited to, order entry, expediting, order modifications, quoting, and communicating pertinent information to customers. The Account Manager is also responsible for overall coordination of information flow to various departments such as Manufacturing, Engineering, Purchasing, Finance and Shipping to ensure that Customer requests and expectations are satisfied.Essential Functions:Communicating with customers and Regional Sales Engineers while providing delivery, price, and other customer driven information to ensure customer satisfaction.Entering customer orders into ERP system and providing customers with order acknowledgements.For sales orders that include products coming complete from our parent company, issue purchase orders from ERP systemResponding to customer requests such as for expedited deliveriesUnderstanding of ERP system functionality and where information can be obtainedAssist customers in a courteous and helpful manner while developing customer relationshipsHandling Returned Materials Authorizations (RMA’s) including documentation and tracking progressEngaging Company resources as needed to resolve customer concerns or identified problems.Utilize customer’s internet portals/apps as necessary to assure proper planning and action in response to customer’s production needs.Prepare spreadsheets and reports as needed to support the Sales department.Coordinate efforts with required departments to assure timely response to customer inquiries and on-time delivery of product.Accurately record customer information and activities in CRM (i.e. phone calls that would provide useful information for other members of the Sales team).Note: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.