Help Desk Support Analyst (Associate-Level)

Link Solutions is seeking a Help Desk Support Analyst (Associate-Level) to join our team in support of the Defense Health Agency (DHA) Operational Medical Systems (OPMED) at Ft. Detrick, MD.U.S. Citizen Active Secret Security ClearanceNon-remote (relocation incentive available)The Help Desk Support Analyst will support and manage the functionality and efficiency of desktop computers supporting the OPMED's operations. The Analyst will provide various computer hardware and software services to end users for the operation and use of computer hardware and software and related peripherals. They will work as part of Tier 1 and 2 service teams to ensure a timely response to service requests and incident tickets.Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.Job Responsibilities:Install, configure, relocate, troubleshoot, and support user laptops and personal mobile devices; perform software upgrades, operating system troubleshooting; diagnose and resolve network connectivity, cabling, and configuration issues.Provide Tier I/II help desk support by responding to user inquiries, diagnosing technical issues, determining root cause, implementing permanent or temporary solutions, and escalating issues as necessary to ensure timely resolution.Support standard desktop and enterprise applications, Microsoft Windows operating systems, and Microsoft Office 365 application suite.Utilize ticket system to manage workload and obtain work assignments. Perform physical tasks related to IT support, including lifting and moving computers, monitors, printers, and other IT equipment.Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.Shift/HoursMonday - Friday8:00 AM to 4:00 PM