Customer Service Representative

Description We are excited to offer a contract to hire employment opportunity in the Local Government sector, based in BALTIMORE, Maryland. As a Customer Service Representative, you will play a crucial role in delivering top-notch assistance to our customers, primarily in the area of parking permit acquisition. You will be the point of contact for customers seeking assistance, both in-person and remotely.Responsibilities: Actively engage in community outreach initiatives and educate customers on permit eligibility and the Residential Parking Permit (RPP) program. Maintain open communication with our 46 community groups to assist them in their Parking Plans. Accurately process permit and renewal applications. Manage the permit program database and ensure the accuracy of daily work sheets. Offer support for special projects to your supervisor and team members. Run custom reports for special projects using the permit management system. Assist in issuing special permits for unique parking situations. Coordinate tasks between city agencies, non-profits, churches, and quasi-public nongovernmental organizations. Support Inventory & Permit Control by organizing, filing, and stocking permits for easy access and availability. Set up reports to facilitate understanding and ensure clarity for in-house assessment. Requirements Minimum of 2 years of experience in a customer service role, preferably within the local government sector Demonstrated skills in customer service and data entry Excellent communication and interpersonal skills Ability to handle multiple tasks simultaneously and prioritize workload effectively Proficient in using Microsoft Office Suite and other common software applications Knowledge of local government operations and procedures would be advantageous High school diploma or equivalent educational qualification is required; a Bachelor's degree would be a plus Ability to work well in a team and contribute positively to the team dynamics Strong problem-solving skills and the ability to think critically High level of professionalism and ability to handle sensitive and confidential information Flexible to work in different shifts, including weekends and public holidays, if required. Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .