Helpdesk Support Analyst

Description:Our client is in the process of moving to a self service portal for all end user related password resets. In order to mitigate increased workload related to password resets . Our client will have all password reset calls flow to this resource. Once the initial password is reset, the end user will need to be enrolled to the new portal which this resource will assist with walking them through the process and setting them up within the new Cherwell system. The Helpdesk team supports all end users who sit at the particular hospital with technical incidents. Candidates must have prior experience troubleshooting and resolving issues over the phone and remotely. They must also have experience supporting and maintaining user accounts within Active Directory.Skills:Active directory, Troubleshooting, Help desk, ticketing system, remote troubleshooting, phone support, Customer service, Windows, Technical supportTop Skills Details:Active directory,Troubleshooting,Help desk,ticketing system,remote troubleshooting,phone supportAdditional Skills & Qualifications:This resource will work a core 8 hour shift Monday-Friday between the hours of 6am-2:30pmExperience Level:Intermediate LevelAbout TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email mpowers@teksystems.com. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.