Sr Analyst, Production & Technical Services (Hybrid)

Date Posted:2024-07-19Country:United States of AmericaLocation:HMD31: Annapolis, MD 2551 Riva Road , Annapolis, MD, 21401-7435 USAPosition Role Type:HybridJoining Collins Aerospace isn’t just about finding a job; it’s about embarking on a journey to redefine the future of aerospace technology. Collins Aerospace, an RTX company, is a leader in technologically advanced and intelligent solutions for the global aerospace and defense industry. Collins Aerospace has the capabilities, comprehensive portfolio, and expertise to solve customers’ toughest challenges and to meet the demands of a rapidly evolving global market. The ARINCDirect Technical Support team is seeking an Avionics Support/Aviation Network Specialist to support the CAS Flight Support and Cabin Connectivity business units in a 24/7 rotational team. What YOU will do:

The ARINCDirect Technical Support Specialist will display high integrity and flexibility to support a 24/7 rotational schedule which will include weekends and overnight shift work.

The ARINCDirect Technical Support Specialist will be responsible for providing avionics, aircraft, and systems troubleshooting support to both existing and prospective customers.

The candidate will also use his/her extraordinary customer service skills to provide training and activation support to newly added customers. The candidate must be able to articulate technical material to both technical and non-technical individuals. The candidate will work closely with system and software engineering on product enhancements, new product testing, and R&D.

Provide remote technical guidance for CAS aircraft connectivity products and services, including flight planning, weather, flight deck and cabin SATCOM communications systems. Support for avionics systems includes VHF datalink, Inmarsat, and Iridium data, voice, and internet services.

 Provide avionics configuration support, troubleshooting support, and comprehensive applications to a diverse customer base. The candidate will be identifying and working problems in both the flight deck and cabin environments.

Gather regional requirements and act as a liaison between customers, prospects, OEMs, Service Centers, other CAS staff. Identify obstacles to product growth and propose solutions/action items. Serve as a customer advocate and as an internal customer for product enhancements.

Provide assistance as a service implementation coordinator. Provision, configure, test, troubleshoot and train new services including ACARS, Iridium, FANS1A+, CPDLC/ADS-C, Inmarsat including Classic Data and Voice communication, Swift Broadband, and Jet ConneX.

May be required to visit customer or OEM onsite.

Other duties to be assigned as needed to support business

Qualifications You Must Have

Typically requires a University Degree and minimum 2 years of prior relevant experience or an Advanced Degree in a related field or in absence of a degree, 6 years of relevant experience

Skills we value:

Prior aircraft avionics experience

Computer/IT Networking experience

What We OfferSome of our competitive benefits package includes:  Medical, dental, and vision insurance Three weeks of vacation for newly hired employees Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option Tuition reimbursement program Student Loan Repayment Program Life insurance and disability coverage Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection Birth, adoption, parental leave benefits Ovia Health, fertility, and family planning Adoption Assistance          Autism Benefit Employee Assistance Plan, including up to 10 free counseling sessions Healthy You Incentives, wellness rewards program Doctor on Demand, virtual doctor visits Bright Horizons, child and elder care services Teladoc Medical Experts, second opinion program  And more!  Learn More & Apply Now! Diversity drives innovation; inclusion drives success. We believe a multitude of approaches and ideas enable us to deliver the best results for our workforce, workplace, and customers. We are committed to fostering a culture where all employees can share their passions and ideas so we can tackle the toughest challenges in our industry and pave new paths to limitless possibility.#reempowerprogramThis role is also eligible for the Re-Empower Program. The Re-Empower Program helps support talented and committed professionals as they rebuild their capabilities, enhance leadership skills, and continue their professional journey. Over the course of the 14-week program, experienced professionals will gain paid, on-the-job experience, have an opportunity to participate in sessions with leadership, develop personalized plans for success and receive coaching to guide their return-to-work experience. Upon completion of the program, based on performance and contributions participants will be eligible for a career at RTX.Minimum Program Qualifications:· Be on a career break of one or more year at time of application· Have prior experience in functional area of interest· Have interest in returning in either a full-time or part-time positionOur Connected Aviation Solutions team provides advanced information management systems, products and services that enable the connected ecosystem by bringing together Collins’ unique breadth of aviation products with our smart digital solutions to help us enhance every aspect of the end-to-end travel experience. We help airlines, airports and business aircraft turn data into value to streamline operations, increase efficiency and reduce cost, enhance the passenger experience and contribute to sustainable flight. By combining the best networks, connectivity and data/analytics solutions, we’re solving big problems for our customers and the world, while enhancing the security and connectivity of systems both on and off the aircraft, to help operators and passengers stay more connected and informed and create a more sustainable, efficient, reliable and enjoyable travel experience. Aviation connects the world. Our Connected Aviation Solutions team connects aviation. Sustainably. Seamlessly. Securely. Please ensure the role type (defined below) is appropriate for your needs before applying to this role.Hybrid: Employees who are working in Hybrid roles will work regularly both onsite and offsite. Ratio of time working onsite will be determined in partnership with your leader.At Collins, the paths we pave together lead to limitless possibility. And the bonds we form – with our customers and with each other propel us all higher, again and again.Apply now and be part of the team that’s redefining aerospace, every day.The salary range for this role is 70,000 USD - 142,000 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate’s work experience, location, education/training, and key skills.Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company’s performance.This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.RTX is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class. Privacy Policy and Terms:Click on this link (http://www.rtx.com/privacy/Job-Applicant-Privacy-Notice) to read the Policy and Terms Raytheon Technologies is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.