Automotive Service Advisor MON - FRI 9am to 5pm - NO WEEKENDS

Key Chrysler Dodge Jeep Ram of Newcastle is looking for a qualified individual to join our team. If you have high personal standards of achievement, we have endless opportunities for you to succeed. Great opportunity, steady work, excellent working conditions, heated shop, excellent compensation, comprehensive benefits package and more! If you're ready to build a career with a growing company and put your future on a winning course.

As a Service Advisor, you will play a vital role in the automotive service industry by acting as a liaison between customers and the service department. Your primary responsibility will be to ensure excellent customer service, sell necessary repairs, advise customers of recommended maintenance and efficient workflow within the service department.

WE OFFER EXCELLENT PAY FOR EXCELLENT EMPLOYEES!

MONDAY - FRIDAY 9:00AM TO 5:00PM - NO WEEKENDS!

Duties

- Greet customers and assist them with their service needs

- Document customer concerns and vehicle issues accurately

- Communicate effectively with technicians to ensure proper vehicle diagnosis and repair

- Provide estimates for services and obtain necessary approvals from customers

- Schedule service appointments and follow up with customers on the status of their vehicles

-Upsell work recommended by the technicians

- Communicate throughout the day with customers to

- Maintain organized records of service orders and invoices

Requirements

- Experience in automotive repair or dealership environment is preferred

- Knowledge of CDK is preferred

- Knowledge of vehicle maintenance services such as tire service, brake repair, oil changes, shocks/struts, etc.

- Strong communication skills and customer service orientation

- Ability to handle cash transactions accurately