Customer Service Representative (Temp to Hire)

SUMMARY

The Customer Service Associate is vital to the success of our Company. As a part of the sales support team, this position is the first point of contact for all customers that have questions about their order, our products or the company.

SCHEDULE

Sunday 10am-5pm

Monday-Thursday 8am-5pm

Fully onsite

RESPONSIBILITIES

Act as a liaison between the customer and the Sales Account Representative as well as internal departments

Member of the Customer Service team that functions within the department and organization, as required, and perform any duty assigned to best serve the company

Attend training and Customer Service meetings

Process orders & transactions

Answer questions about products and services

Troubleshoot and resolve problems

Support Sales in all aspects

Provide information to other departments based on customer feedback

Perform other related duties as assigned

QUALIFICATIONS

High School Diploma/GED or Equivalent

Foodservice experience preferred

6 - 12 months customer service, call center and / or related area

Customer Centric attitude with professional demeanor

Must be proficient in MS Office suite – Outlook, Word & especially Excel