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  2. Louisiana
  3. Lafayette
  4. Architect/engineer/CAD
  5. ERP Applications Engineer
  • ID
    #49530462
  • Job type
    Permanent
  • Salary
    TBD
  • Source
    CGI
  • Date
    2023-03-23
  • Deadline
    2023-05-22

ERP Applications Engineer

 Louisiana, Lafayette, 70501 Lafayette USA
 
Permanent

Vacancy expired!

Position Description:

Want to build new possibilities?

The CGI Managed Advantage Services Program delivers and supports a proprietary Government ERP software suite, and we are expanding our client base rapidly. Our CGI Government and Health (G&H) group is seeking skilled ERP Operations Engineer that will work directly with multiple clients in this large-scale, globally supported outsourcing and premium maintenance program based in Lafayette, LA.

For this role, CGI is looking for an individual with experience working on enterprise-scale, multi-tiered, multi-platform, integrated systems; excellent problem-solving skills; a good work ethic that takes full ownership of the team's workload; a shown history of driving teams to meet target dates and being very responsive to requests for assistance; and the ability to optimally work with other geographically distributed team members and other teams. Your future duties and responsibilities:

How you make an impact ?

Applicants will be the ERP Applications Engineers for the Advantage Cloud Delivery and Cloud Services (ACDCS) working in UNIX/LINUX environments, this individual will provide day-to-day production support for assigned clients working on operations activities, including problem resolution, cycle support, and configuration management related to the assigned operations!

Candidate will be a member of a 24/7 production operations support group that runs cycles for multiple clients on a nightly, weekly, and monthly basis.

Other duties and responsibilities include:Run, support and mentor operations team members to ensure that client activities are in scope and are completed according to standards, contractual obligations andService Level Agreements.

Lead staff to provide appropriate and crucial coverage and follow through for all client events and service requests, including personnel scheduling maintain coverage needs at all times.Oversight of the clients day-to-day details including but not limited to batch processing Cycles, maintenance windows, change control processes, database refresh planning, Performance monitoring, environment and application security.Proactively identify issue by demonstrating and analyzing the trends using JIRA, OAPM & IAP tools. Understand metrics such as Number of tickets, Issues reported per client etc. to assess the team member's workload.Work with teams on coordination for all Production deployments that impact clients.Work with datacenter personnel and across teams as needed to support their efforts on the clients' behalf.Address SLA-bound technical incident reports or requests by the client.Supervise the health and stability of the client environments, proactively engaging the critical partners and remediating issues/incidents that may arise.Manage client's backup processing and verify backups are optimally obtained to meet SLA requirements.Address client requests for technical assistance such as file recovery, user ID management, or execution of special processes.Support other technical teams by providing screen shots, query executions, or log files vital to resolve system or application issues.Candidate must operate under the CGI corporate standard frameworks for client, member, and customer happiness. Applicants will also have the responsibility for all aspects of CGI's member performance evaluations reviews, mentor and training, or performance improvement actions as required, to ensure that corporate policies are followed.

Required qualifications to be successful in this role: Experience with Unix, MS SQL and scripting (C shell, K shell, bash, etc.); Linux, Oracle, SQL Server and programming languages (Perl, Visual Basic, Cobol, R, Python, etc.) will be preferred!Knowledge of SFTP/FTP/HTTPS/HTTP and standard network concepts.A practical problem solver, strategic thinker and seek advice when needed.Understand importance of adhering to contractual Service Level Agreements.Strong interpersonal skills working across different teams and building trusted clientrelationships.• Take pride in your work and able to communicate technical issues, verbally and written, optimally to both technical and non-technical team members and/or clients.• Strong written and oral communication skills. Ability to provide clear, effective communication regarding technical issues and impact to client business.• Desired qualifications/non-essential skills required.• Experience supervising teams and client facing roles.• Experience with Office Suite including Project and Visio• Exposure to Kubernetes/Rancher Exposure to JBOSS/WebSphere.• Experience with JIRA/Confluence and Office Suite.• Familiarity of Cloud and Cloud Services:• Knowledge of related software and other automated job scheduling tools such as AutoSys, Job Scheduler, C etc.! Infrastructure or operations experience in a UNIX/LINUX/Wintel environment• Familiarity with a multi-tiered architecture and network connectivity.• Familiarity with hosting platforms such as WebSphere and JBoss• Familiarity with PMP and agile methodologies:• Take pride in your work and able to communicate technical issues, verbally and written, optimally to both technical and non-technical team members and/or clients.• Strong written and oral communication skills. Ability to provide clear, effective communication regarding technical issues and impact to client business.• Desired qualifications/non-essential skills required.• Experience supervising teams and client facing roles.• Experience with Office Suite including Project and Visio• Exposure to Kubernetes/Rancher Exposure to JBOSS/WebSphere.• Experience with JIRA/Confluence and Office Suite.• Familiarity of Cloud and Cloud Services:• Knowledge of related software and other automated job scheduling tools such as AutoSys, Job Scheduler, C etc.! Infrastructure or operations experience in a UNIX/LINUX/Wintel environment• Familiarity with a multi-tiered architecture and network connectivity.• Familiarity with hosting platforms such as WebSphere and JBoss• Familiarity with PMP and agile methodologies:

CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skills level, experience and training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $53,100 - $116,100.

#LI-MC10#DICE

Let's talk about benefits

Driven base salaries.Eligibility to participate in an attractive Share Purchase Plan (SPP) in which the company matches dollar-for-dollar contributions made by eligible employees, up to a maximum, for their job category.

401(k) Plan and Profit Participation for eligible membersGenerous holidays, vacation, and sick leave plans

Comprehensive insurance plans that include, among other benefits, medical, dental, vision, life, disability, out-of-county emergency coverage in all countries of employment.

Back-up childcare, Pet insurance, a Member Assistance Program, a 529 college savings program, a personal financial management tool, lifestyle management programs and more.

Skills:
  • Linux
  • SQL
  • Unix
  • Perl
What you can expect from us:

Insights you can act on

While technology is at the heart of our clients' digital transformation, we understand that people are at the heart of business success.

When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees "members" because they are CGI shareholders and owners and owners who enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today - one of the world's largest independent providers of IT and business consulting services.

At CGI, we recognize the richness that diversity brings. We strive to create a work culture where all belong and collaborate with clients in building more inclusive communities. As an equal-opportunity employer, we want to empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.

Ready to become part of our success story? Join CGI - where your ideas and actions make a difference.

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status, political affiliation, genetic information, or any other legally protected status or characteristics.

CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at USEmploymentCompliance@cgi.com . You will need to reference the requisition number of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you.

Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a requisition number will not be returned.

We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.

All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.

Vacancy expired!

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