Help Desk Support Analyst

Req ID: RQ168411Type of Requisition: RegularClearance Level Must Be Able to Obtain: NonePublic Trust/Other Required: BI Full 6C (T4)Job Family: Help DeskSkills:Computer Literacy,Customer Service,Help Desk Support,Information Technology (IT),TypingExperience:1 + years of related experienceUS Citizenship Required:YesJob Description:We are GDIT. The people supporting and securing some of the most complex government, defense, and intelligence projects across the country. We ensure today is safe and tomorrow is smarter. Our work has meaning and impact on the world around us, but also on us, and that’s important.GDIT is your place. You make it your own by embracing autonomy, seizing opportunity, and being rusted to deliver your best every day.We think. We act. We deliver. There is no challenge we can’t turn into opportunity. And our work depends on a Help Desk Technician II joining our team to support the Department of Education (ED) Pivot-I program activities at Bossier City facility.At GDIT, people are our differentiator. As a Help Desk Technician II supporting Pivot-I, you will be trusted to technical support and services for ED on this new modernization effort. Join GDIT and be a part of the team of men and women supporting education in one of the most exciting service desk modernization programs as a Help Desk Support Analyst at our Bossier City location.In this role, a typical day will include:

Resolving technical problems and answering queries by telephone or self-service ticket in support of internal and/or outside customer computer hardware, software, network, system/application access, and telecommunications systems

Diagnosing, identifying, isolating, and analyzing problems utilizing historical database records

Routing calls to product line specialists, application, or system support specialist when appropriate

Maintaining and updating records and tracking databases

Alerting management to recurring problems and patterns of problems

REQUIRED QUALIFICATIONS:

High School Diploma or equivalent

1 or more years of related experience

HDI-SCA certification or ability and willingness to obtain within 60 days of hire

CompTIA A+ certification or ability and willingness to obtain within 90 days of hire

ITIL Foundations v4 certification or ability and willingness to obtain within 180 days of hire

Louisiana residency living within a 60-mile radius of our facility

WHAT GDIT CAN OFFER YOU:

401K with company match

Comprehensive health and wellness packages

Internal mobility team dedicated to helping you own your career

Professional growth opportunities including paid education and certifications

Cutting-edge technology you can learn from

Preferred Qualifications:

Associate's degree or equivalent

1 or more years of related experience

GDIT CAREERSOpportunity OwnedWe are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.