-
ID
#17810814 -
Job type
Permanent -
Salary
TBD -
Source
Judge Group, Inc. -
Date
2021-08-03 -
Deadline
2021-10-02
NOC Technician - Support Desk Specialist
Kentucky, Louisville, 40201 Louisville USAPermanent
Vacancy expired!
Location: Louisville, KY Description: Our client is currently seeking a NOC Technician - Support Desk Specialist
Location: Louisville, KY Duration: 6 month C2H Shifts: 3rd shift (11:30pm-8am EST) alternating shifts (Sunday-Thursday, Tuesday-Saturday) NETWORK OPERATIONS CENTER TECHNICIAN - CONTRACTORAt a glance: Are you a technically sophisticated professional that specializes in troubleshooting and supporting commercial Optical, Carrier, VIP and fiber-based products? Can you commit to a technical position providing expertise to clients from within our Network Operations Center? Do you desire a competitive compensation with lucrative benefits and a focus on professional development? Highlights: Using your sharp technical skills and client-centric focus, you perform front line operations and engineering support to ensure uninterrupted services within our Network Operations Center With a no-task-is-too-small approach and under minimal supervision, you execute routine functions in technical areas and troubleshoot escalations. You thrive in an office environment and excel at completing projects in a timely manner. Depending on the business unit, you may operate on-call as part of a 24/7 network operations environment. You report to the Manager of Network Operations Center and Enterprise NOC for goals, guidance and assistance. What you will do: Encourage company-wide excellence and growth by actively and consistently supporting all technical efforts to enhance and simplify the client experience. Drive the operations center efficiency by performing routine and documented functions and troubleshooting escalations. Encourage reliable service through 24/7 shift-coverage surveillance or basic triage based on fundamental technical concepts. Ensure accuracy of master service agreements (MSA) and service lease agreements (SLA) through service monitoring, assurance and reliability for carrier and commercial clients. Resolve undocumented issues or highly complex problems by identifying and executing processes and procedures and escalating them to higher level technical resources as needed. Maximize project productivity through collaboration with other groups and communicating issues and project status. Required keys for success: Basic understanding of Cisco based commands and use Familiar with High-Speed Data, Digital Video, VOD, Switch, LAN/WAN networking, Open System Interconnect (OSI), model and routing protocols to include BGP, OSPF, RIP, EiGRP and IGRP Advanced knowledge of Multi-System Operator (MSO), Telecom technologies, Hybrid Fiber Coax (HFC) and Client Premise Equipment (CPE) Devices used in Cable. Brother, HP Openview and Unified, ticketing systems such as Remedy and XMatter and MSO billing systems like ICOMS and CSG Experience monitoring or provisioning in engineering or technical operations, Optical, TDM, Ethernet, MPLS and IP routing Comprehension of fundamental technical concepts with excellent analytical, organizational and time management skills Interpersonal communicator with effective problem solving and critical thinking skills Proven ability using email, ticketing systems, web portals and technology-specific diagnostic tools Ability to read and follow documented processes and procedures Knowledgeable in Microsoft Word, Excel, PowerPoint, Outlook and Visio Fluent in written and spoken English communication skillsContact: This job and many more are available through The Judge Group. Find us on the web at www.judge.comVacancy expired!
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