Technical Support Engineer

Provide technical support to customers, resellers, and partners.Diagnose and resolve complex software, server, networking, and configuration issues.Perform root cause analysis and provide best-practice guidance.Manage support cases to ensure issues are tracked, escalated, and resolved within SLA targets.Host remote troubleshooting sessions with customers.Partner with internal engineering teams on escalated issues.Create and maintain Knowledge Base articles and technical documentation.Participate in a 24/7 on-call rotation as assigned.