Director, IBD Patient Access Operations

By clicking the “Apply” button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda’s Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge.Job DescriptionJoin Takeda as a Director, IBD Patient Access Operations out of our Lexington, MA office. Where you will be responsible for managing an end-to-end partner relationship process to maximize business partner performance and provide great service to all external and internal stakeholders. You will also manage all current and future external partners that provide services related to IBD, including but not limited to Hub partners, Co-Pay partners, non-commercial pharmacy partners, and specialty pharmacies (SPs) contracted for services. As the Director, IBD Patient Access Operations you will be responsible for the overall program management and operational oversight of services provided by vendor partnersHow you will contribute:Lead a team to manage a group of vendors that provide services to Takeda U.S. Patient Services in support of our IBD patients, with full accountability for program operations, budget management, external partner relationships, and contracting.Serve as the primary contact for all IBD service providers to ensure strong relationships and vendor operations aligned with Takeda’s values.Coordinate with Data Aggregator partners, IT, Market Access and Commercial Operations teams to negotiate and implement data feeds from customers as defined in the specific agreements. Liaise with project leaders on specific projects to maintain and improve data quality.Serve as the IBD Patient Services Operations subject matter expert (SME) to internal partners and attend business meetings as necessary to educate stakeholders about Patient Services programsWork in close collaboration with Franchise leads to deliver results on departmental goalsWork with numerous cross-functional internal teams to facilitate and optimize patient access to therapy and customer service. Work in a highly visible environment; hire and manage a strong team of individuals to deliver on goals establish by the Department head.Deliver insights using business partner data that support Business Functions. Identify possible improvements and automation to streamline reporting and data managementParticipate in strategic decision-making with cross-functional business leads to ensure alignment of prioritiesCoordinate and strategize with internal and external stakeholders to execute data and services agreements as specified in customer contractsMinimum Requirements/Qualifications:Bachelor’s Degree in Life Sciences or a Business-related discipline required; master’s degree preferred12+ years of experience in vendor management, procurement, or a related field in the pharmaceutical industry (pharma manufacturer, pharmacy, or PBM) is requiredExtensive CRM and/or ERP experience, including requirements for external data feeds/integration and associated reporting required.Proven track record of building effective working relationships with internal and external business stakeholdersSkill with developing statements of work and key performance indicatorsFlexible and adaptable in handling change and competing prioritiesAbility to manage multiple projects and succeed in a dynamic, fast-paced environmentProficiency in data analysis and reporting in Excel is requiredExperience in Patient Services, Specialty Pharmacy operations, or Hub management services are a plusPharmaceutical reimbursement experience preferredAbility to multi-task, plan and organize work streams, and problem solve effectively while working in a team environmentStrong leadership skills with the ability to communicate effectively and execute changes, and manage other individuals Individual must possess and portray strong emotional resilienceManagement experience, leadership skills, and ability to execute high-level ideas on an individual basisIndividual must possess extraordinary positive attitude, exceptional listening skills, and strong verbal and written communication skillsAbility to handle sensitive informationExcellent oral and written communication skillsReliable, conscientious, and responsibleAble to manage time and balance prioritiesHighly motivated, shows initiative, is proactive and able to work within a teamAbility to present in front of a groupMore about us:At Takeda, we are transforming patient care through the development of novel specialty pharmaceuticals and best in class patient support programs. Takeda is a patient-focused company that will inspire and empower you to grow through life-changing work.Certified as a Global Top Employer, Takeda offers stimulating careers, encourages innovation, and strives for excellence in everything we do. We foster an inclusive, collaborative workplace, in which our teams are united by an unwavering commitment to deliver Better Health and a Brighter Future to people around the world.This position is currently classified as "hybrid" in accordance with Takeda's Hybrid and Remote Work policy.Takeda Compensation and Benefits SummaryWe understand compensation is an important factor as you consider the next step in your career. We are committed to equitable pay for all employees, and we strive to be more transparent with our pay practices.For Location:USA - MA - Hayden - 45-55U.S. Base Salary Range:The estimated salary range reflects an anticipated range for this position. The actual base salary offered may depend on a variety of factors, including the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and the location in which the applicant lives and/or from which they will be performing the job. The actual base salary offered will be in accordance with state or local minimum wage requirements for the job location.U.S. based employees may be eligible for short-term and/ or long-term incentives. U.S. based employees may be eligible to participate in medical, dental, vision insurance, a 401(k) plan and company match, short-term and long-term disability coverage, basic life insurance, a tuition reimbursement program, paid volunteer time off, company holidays, and well-being benefits, among others. U.S. based employees are also eligible to receive, per calendar year, up to 80 hours of sick time, and new hires are eligible to accrue up to 120 hours of paid vacation.EEO StatementTakeda is proud in its commitment to creating a diverse workforce and providing equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, parental status, national origin, age, disability, citizenship status, genetic information or characteristics, marital status, status as a Vietnam era veteran, special disabled veteran, or other protected veteran in accordance with applicable federal, state and local laws, and any other characteristic protected by law.LocationsUSA - MA - Hayden - 45-55Worker TypeEmployeeWorker Sub-TypeRegularTime TypeFull timeJob ExemptYes