Desktop Support Analyst II

Work ScheduleStandard (Mon-Fri)Environmental ConditionsOfficeJob DescriptionHighland Heights, KY- Fully OnsiteDepartment: Information TechnologyPosition Information: Full-time, Monday - FridayAt Thermo Fisher Scientific, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer. We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies. With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services. Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on – now and in the future.Discover Impactful Work:With direction, provides direct technical support to computer system users; Answers complex and difficult questions to resolve computer problems for clients; Provides assistance concerning the use of computer hardware and software, including printing, VPN connectivity, electronic mail and operating systems. Provides desk side support for end users.A day in the Life:

Sets up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.

Installs and performs minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.

Conducts computer diagnostics to investigate and resolve problems or to provide technical assistance and support.

Determines computer software or hardware needed to set up or alter system.

Education

High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification.

Technical positions may require a certificate.

Experience

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at least 2 years).

Years of experience refers to typical years of related experience needed to gain the required knowledge, skills, and abilities necessary to perform the essential functions of the job. Years of experience are not to be used as the only determining factor in establishing the job class or making employment selection decisions.Knowledge, Skills, Abilities

Knowledge of Microsoft Windows operating systems, PC hardware and desktop application products.

The ability to communicate information and ideas so others will understand.

Ability to troubleshoot and resolve issues on a desktop platform

Strong customer service communication skills

Must be able to multi task and pay close attention to detail

Our Mission is to enable our customers to make the world healthier, cleaner and safer. Watch as our colleagues explain 5 reasons to work with us. As one team of 100,000+ colleagues, we share a common set of values - Integrity, Intensity, Innovation and Involvement - working together to accelerate research, solve complex scientific challenges, drive technological innovation and support patients in need. #StartYourStory with PPD, part of Thermo Fisher Scientific, where diverse experiences, backgrounds and perspectives are valued.Apply today! http://jobs.thermofisher.comThermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.Accessibility/Disability AccessJob Seekers with a Disability: Thermo Fisher Scientific offers accessibility service for job seekers requiring accommodations in the job application process. For example, this may include individuals requiring assistance because of hearing, vision, mobility, or cognitive impairments. If you are a job seeker with a disability, or assisting a person with a disability, and require accessibility assistance or an accommodation to apply for one of our jobs, please submit a request by telephone at 1-855-471-2255. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This telephone line is reserved solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes, such as not being able to get into the career website, following up on an application, or other non-disability related technical issues will not receive a response.

Join us at Thermo Fisher Scientific Inc., where your skills and expertise will be valued, and your contributions will compete to make a difference globally.Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.