Metal Detection Service Coordinator

Bunting

Metal Detection Service Coordinator

Job Label:BMMD Service Coordinator

Bunting is seeking an experienced Metal Detection Service Coordinatorto join our team in Newton, Kansas!

Essential Duties and Responsibilities:

Coordinate the master schedule/calendar for service calls

Customer follow-up for start-up service call scheduling 2 weeks after equipment shipment

Stock level monitoring for critical spare parts

Quoting of service parts, service calls, and TMA repairs

Entering service and parts orders

Issue and track TMA’s for equipment repairs

Issue and track RMA’s for core boards

Coordinate TMA repairs and tracking after receipt/inspection

Coordinate long term service contracts and scheduling

Coordinate core board returns for repair back to Mesutronic

Send out service reminders and quotes for non-contract calibrations

Coordinate board programming for order ship outs

Outbound customer contact for service and critical spare parts sales for new equipment shipments

Take customer phone calls for troubleshooting and dispatch to the technicians as needed

Pre and Post shipment customer contact for service scheduling

As the industry-leading manufacturer of magnetic technology products, Bunting has developed precision magnetic products for the worldwide printing, automotive, plastics, food, electronics, pharmaceutical and recycling industries for more than 50 years. Our family-owned group of companies manufactures products which serve global markets and include a broad range of magnetic materials and components, magnetic separation systems, material handling equipment, metal detection equipment, magnetic cylinders, bonded magnets, and assemblies.

Education and/or Work Experience Requirements:

Customer service experience

Data Entry in an ERP system and/or CRM

Ability to multi-task

High school graduate or equivalent

Electronic or Technical background or experience a plus

Strong organizational skills

Strong communication skills

To apply for this position or refer someone you know, please use our online interview system managed by HireMojo.

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https://app.hiremojo.com/mojo/ce/504421603/Bunting/Kansas/Newton/Service-Coordinator?sourceType=9

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Related Keywords:Customer Service, ERP, CRM,