Customer Service Officer

Strive Global is seeking a dedicated and personable Customer Service Officer to join our team in Kansas City, MO.In this role, you will serve as an essential connection between our organization and its customers, providing professional assistance, addressing inquiries, and ensuring a consistently positive service experience.The ideal candidate is an effective communicator, a proactive problem-solver, and someone who takes pride in delivering exceptional service while contributing to a positive team environment.Key ResponsibilitiesRespond to customer inquiries professionally and efficiently through phone, email, and other designated communication channels.Provide accurate information regarding company services, policies, and procedures.Address customer concerns and resolve issues with professionalism, empathy, and attention to detail.Maintain accurate customer records and document interactions within internal systems.Collaborate with internal departments to coordinate solutions and improve service delivery.Identify opportunities to enhance customer satisfaction and streamline support processes.Follow established service standards while maintaining confidentiality and professionalism.Contribute to a welcoming, organized, and customer-focused work environment.