IT Support Specialist

Position SummaryThe IT Support Specialist will conduct maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. You will be responsible for administration and internal support of the Company's PCs, printers, servers, and related equipment. Tasks include end user support, license tracking, and performing PC maintenance, upgrades and configurations.Position Responsibilities may include, but not limited to

Provide helpdesk support and resolve problems to the end user's satisfaction

Monitor and respond quickly and effectively to requests received through the IT helpdesk

Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority

Modify configurations, utilities, software default settings, etc. for the local workstation

Utilize and maintain the helpdesk asset tracking DB

Document internal procedures

Assist with onboarding of new users and equipment moves and setup

Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment

Install, test and configure new workstations, peripheral equipment and software

Maintain inventory of all equipment, software and software licenses

Manage PC setup and deployment for new employees using standard hardware, images and software, familiar with current imaging standards and encryption techniques

Assign users and computers to proper groups in Active Directory

Perform timely workstation hardware and software upgrades as required

Required Skills and Experience

High school diploma or equivalent

2+ years of relevant work-related experience

Knowledge of Windows 10, and basic knowledge of windows server environments and server software

PC and Laptop imaging, configuration and support

Strong oral and written communication skills

Must be a self-starter and have the ability to work without direct supervision

Have a "go-getter" mentality and be able to stay busy without being tasked with projects

Excellent customer service skills to support internal users

Strong ability to work with team members across multiple departments

Preferred Skills and Experience

Bachelor's Degree in Information Systems, Business, Communications or related field

Physical Requirements

Repetitive motions that include the wrists, hands and/or fingers

Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods

Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus

Typical office environment, majority of work performed on computer

Ability to carry and lift up to 40 lbs

Must be able to bend, kneel and crawl in tight spaces

Company OverviewMom's Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom's Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.EEOMom's Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.