Strategic Relationship Executive

The Strategic Relationship Executive (SRE) - Growth will be primarily focused on growth within mid-market and enterprise clients. The SRE will serve as the primary point of contact post-contract. This role focuses on revenue retention, growth, and strategic relationship development by leveraging internal resources and acting as a lead in critical client interactions. Success in this position requires a balance of client relationship management, sales acumen, and proactive risk identification. Key Responsibilities Account Management: Act as the primary contact for all existing clients across verticals, regardless of ARR and growth potential Internal Collaboration: Utilize internal resources (Product Innovation, Client Success, Product Marketing, Executive) to manage account relationships, troubleshoot issues, and position Authenticx for growth and account saturation Account Strategy: Lead all critical account meetings, including Quarterly Business Reviews (QBRs), internal alignments, recurring syncs, etc. Revenue Forecasting: Forecast revenue and quota attainment on a monthly, quarterly, and annual basis Account Growth: Responsible for account growth and retention (renewal, upsell/cross-sell) and pipeline growth Post-Sales Ownership: Serve as the main point of contact immediately after a new deal is fully contracted (Kickoff Meetings, Internal Knowledge Transition, Onboarding, etc.) Risk Management: Proactively identify and flag risk in accounts (EX: revenue, account health) and collaborate internally/externally to address Key Skills Relationship Building: Establishing and maintaining strong relationships with both executive and operational contacts. Sales Acumen: Identifying and executing net new sales while driving strategic opportunities for revenue growth and expansion. Customer Health Assessment: Assessing and monitoring customer health metrics to ensure engagement, satisfaction, and retention. Communication: Facilitating clear, consistent communication and ensuring alignment of resources across internal teams and external stakeholders. Data Management: Demonstrating expertise in data management and ensuring strict adherence to CRM processes for accurate reporting and account tracking.