Customer Service Representative

Description We're Seeking a Remote Customer Service/Call Center Specialist Sharpen your skills as aCustomer Representative Specialist in the growing Public Sector industrythrough this opportunity at Robert Half. This is a long-term contract /temporary Customer Service Representative position lasting for 8 months. Thisrole would be fully remote, Monday-Friday 8am-5pm, paying $17 per hour. Your responsibilities inthis role Answer phone calls and work with constituents to assist with data entry of the constituents' applications are completed and submitted. Develop and maintain strong understating of application documentation, policies, and procedures. Handle high volume of incoming telephone calls. Must be comfortable working with technology. Experience working in a previous remote call center role. Performing data entry, entering information into system databases while talking on the phone Deliver outstanding, friendly customer service in a timely fashion. Retrieve and oversee the sending of written business communications.

Manage large amounts of inbound and outbound calls in a timely manner.

Follow communication “scripts” when handling different topic.

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives.

Build sustainable relationships and engage customers by taking the extra mile.

Keep records of all conversations in our call center database in a comprehensible way

Requirements - 2+ years' experience with performing in a goal-driven & customer-focused environment preferred

Proven knowledge of Customer Relationship Management (CRM) systems, e.g. ACT!, Illustrator, Highrise, and Insightly

Call Center Customer Service experience

Proficiency with Microsoft Office required

Demonstrated experience performing extensive research to resolve complex customer inquiries

Proficient with diversified computer software and systems

Strong problem solving and analytical skills

A consistently positive approach to your work that is rooted in a businesslike professionalism

Customer service and office administrative skills

Strong communication skills and able to receive criticism well

Comfort and confidence when interacting with internal and external partners and clients/customers

If you are committed to delivering an exceptional customer experience to each and every customer you interact with and are a customer service 'champion', we want to hear from you. Submit your resume today! Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .