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BMV Customer Service Representative 2 Date Posted: Apr 1, 2024 Requisition ID: 441502 Location: Indianapolis, IN, US, 46227 Work for Indiana Grow your career with the State of Indiana! With more than 50 executive branch agencies, the State of Indiana is a diverse workforce offering employees stimulating and challenging projects across a broad scope of career opportunities. As a State of Indiana employee, you impact the well-being of Indiana’s communities every day. At the State of Indiana, we don’t just talk about diversity and inclusion - Our goal is to create a welcoming, accessible, and equitable workplace, with a workforce that is representative of the State of Indiana population. As a proud equal opportunity employer, reasonable accommodations may be available to enable individuals with disabilities to complete the application and interview process, as well as perform the essential functions of a role. Next Level benefits at the State of Indiana are here! Be sure to review our expanded benefit package offerings below. About the Bureau of Motor Vehicles (BMV): The Indiana Bureau of Motor Vehicles has been named one of Indiana’s 2023 Top Workplaces by its employees. The BMV’s mission is to serve all Hoosiers by providing best-in-class driver and vehicle services in a timely and accurate manner while ensuring security and transparency. The BMV team works throughout the state of Indiana and is dedicated to fostering an environment where we:

Invest in our employees

Engage our customers

Provide sustainable systems

Embrace product innovation

Salary Statement:

The salary for this position traditionally starts at $31,668.00.

Role Overview:

Customer Service Representative 2s are charged with administering and evaluating driving exams as well as assisting customers with titles and registrations. In this role, you will evaluate the customer’s knowledge and ability to adhere to traffic laws calmly and patiently manner. When you are not facilitating these exams, you will be at the frontline, processing transactions for customers in a fast-paced and highly stimulated environment.

A Day in the Life: The essential functions of this role are as follows:

Administer skills tests and evaluate driving skills

Assist customers with vehicle/watercraft titles and registration needs

Maintain compliance with all laws of the State of Indiana relative to the operations, licensure, and registration of personal motor vehicles

Attend training classes and/or take certification tests as required

Maintain privacy of customer and all related records

Substitute for Customer Service Representatives as needed

The job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. What You'll Need for Success: You must meet the following requirement to be considered for employment:

High school diploma or equivalent

Must be 21 years of age or older

Must possess a valid driver’s license for at least the preceding 12 month period

Free from at-fault motor vehicle accidents that have resulted in death or serious bodily injury.

Ability to travel up to 20 percent of the time to branch locations, training, or branch-related community activities.

Customer service experience

Ability to relate tactfully, but decisively to all types of people and situations which may require a calm disposition, alertness, quick reflexes, and patience.

Must be familiar with the operations of all types of motor vehicles

Working knowledge of Indiana driving laws

Top-notch communication skills

A high level of critical thinking and the ability to troubleshoot

Ability to process cash and card transactions

Supervisory Responsibilities/Direct Reports: This role may be utilized in a supervisory capacity based on agency needs.Benefits of Employment with the State of Indiana: The State of Indiana offers a comprehensive benefit package for full-time employees which includes:

Three (3) medical plan options (including RX coverage) as well as vision and dental plans

Wellness Rewards Program: Complete wellness activities to earn gift card rewards

Health savings account, which includes bi-weekly state contribution

Flexible work scheduling options, including the potential for hybrid remote work for employees whose work may be performed outside state facilities

Deferred compensation 457B account (similar to 401k plan) with employer match

Two (2) fully-funded pension plan options

A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to:

150 hours of paid new parent leave

Up to 15 hours of paid community service leave

Combined 180 hours of paid vacation, personal, and sick leave time off

12 paid holidays, 14 on election years

Education Reimbursement Program

Group life insurance

Referral Bonus program

Employee assistance program that allows for covered behavioral health visits

Qualified employer for the Public Service Loan Forgiveness Program

Free Parking for most positions

Free LinkedIn Learning access

Equal Employment Opportunity:

The State of Indiana is an Equal Opportunity Employer and is committed to recruit, select, develop, and promote employees based on individual ability and job performance. Our policy is to provide equal employment opportunity to all people in all aspects of employer-employee relations without discrimination because of race, color, creed, religion, sex, national origin, ancestry, age, sexual orientation, gender identity, physical or mental disability, or veteran status. We will comply with the spirit as well as the letter of all applicable state and federal laws.

If you are a qualified individual with a disability and require reasonable accommodation in completing this application, you can request assistance by contacting the Indiana State Personnel Department at [emailprotected].

The State of Indiana has established a culture that welcomes equity, inclusion, and opportunity for all employees and applicants. We encourage you to apply if you feel you have the transferrable skills to be successful in this position and we look forward to reviewing your application.

Current Employee? Click here (https://performancemanager8.successfactors.com/sf/careers/jobsearch?bpltecompany=indianaoff) to apply.

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