Quality Assurance Manager

OverviewThis position has the ultimate responsibility for ensuring that the standards/requirements for State Certifications, CARF Accreditation, and funding agreements are maintained. Ensures the organization upholds HIPPA and Federal regulations regarding the privacy and confidentiality of consumer information.Responsibilities

Maintain current knowledge of legal requirements, contractual requirements, funding source requirements and accreditation standards

Assist Managers and Executive Director to develop management reporting mechanisms to assure legal, contractual and accreditation compliance and to monitor quality improvement efforts

Assist in the determining data requirements from grantors and management

Participate in the preparation of the annual Management Report and any additional reports as requested by the Executive Director

Ensure the employee and consumer input is received and included in the decision-making process throughout the organization

Assist in the planning of the annual strategic and performance improvement meetings

Communicate with Governance Authority about Quality Improvement Activities and Accreditation requirements

Consult/Advise/Assist Staff in all areas of Accreditation maintenance

Write new and revise current Policies and Procedures

Maintain documentation that all staff members are both informed and trained on the current Policies and Procedures

Manage Subcontractor’s contracts and provide oversight for the activities

Complete DMHA – MCP contract and certification requirements annually

Manage DHMA – MCP contract and ensure all standards are met and maintained

Coordinate all necessary activities in order to monitor and ensure maintenance of CARF accreditation

Coordinate all necessary activities in order to ensure that program documentation meets standards if funding sources

Provide effective oversight of the medical records department, ensuring that records are maintained confidentially and Medicaid/Medicare/Insurance

Maintain Utilization Review data and compiler Utilization Review reports

Develop annual calendar, coordinate and schedule In-Service Training events

Coordinate and oversee Cultural Competency and Quality Improvement meetings

Distribute employee surveys and provide a report of Employee Satisfaction result to the Managers and Executive Director

Facilitate in the tracking of the completion of Hoosier Assurance Plan Assessment

Oversees contractual business processes, application through execution, in compliance with Salvation Army procedures

Monitor consumer care as reflected in Consumer Satisfaction, Consumer Grievance and Incident Reports

Develop and maintain records of outcome results from program interventions

Participate in writing contracts and grants as requested by the Executive Director

Present reports and summaries as needed to SAHLC Staff, Divisional Governance, Community, Potential funding sources and Potential customers as requested by the Executive Director

Establish and enforce quality standards with the members of management, working closely with the Directors

Maintain appropriate documentation of quality assurance activities, ensure maintenance of specific accreditation and licensing components, and made certain of the maintenance of all departmental records

Serve as a liaison for the Harbor Light Center as assigned to community organizations and meetings as requested by the Executive Director

All other duties as assigned by the Executive Director

QualificationsEducation: Bachelor’s degree in Business, Finance, or Accounting required, Master’s degree in business or related field highly preferred, extensive business experience in a non-profit setting will be considered.Background Checks: Position requires a CPS History check, a Local Law Enforcement background check and The Salvation Army’s background check to be completed. Findings may disqualify an individual for this position.Experience: Five years of professional business experience required if the highest level of education obtained is a bachelor’s degree. Two years of professional business experience required if the highest level of education obtained is a master’s degree. Preferred at least one year of Governmental Contract Management experience. Individual must be proficient in Word, Excel, and PowerPoint.Certifications: Must have a valid driver’s license and maintain The Salvation Army driver’s qualification standard. Skills/Abilities: Ability to speak, write and understand English in a manner sufficient for effective communication with leadership, personnel, and program participants, advanced experience in Microsoft Office preferred. Supervisory Responsibility: Supervise the Team Leads and their direct reports.Physical Requirements Include:Good speaking, hearing and vision ability and excellent manual dexterity. Lifting, puling and pushing of materials up to 25 pounds. Requires bending, squatting, walking and my stand for extended periods.Travel: Position may require occasional travel for training.Working Conditions: Work is performed in a typical office environment. Full-time position; may require some weekend and evening work.Job LocationsUS-IN-IndianapolisJob ID2020-14905of Openings1CategoryHarbor LightTypeRegular Full-Time