Office Supervisor

Job Summary:

Report to Operations Manager, Assistant Terminal Manager or Terminal Manager

Lead, guide and direct clerical and other employees as needed to include setting targets, monitoring performance, providing coaching, counseling and development. Accountable for the management of an efficient, clean and safe LTL operation

Involved in and makes recommendations in the hiring and termination processes

Administer and carry out assigned portions of the Terminal Business plan as set forth by the Terminal Manager

Responsible for meeting all KPI’s assigned

Monitor daily payroll, employee hours, salary and line haul drivers pay and send to Payroll department

Prepare and submit Payroll Change Notices for employees

Monitor, review and approve all requests for vacation and personal/sick days from clerical staff

Monitor and resolve freight billing and shipping reports such as the overage report, undelivered NOC and PRO reports, and the billing nightly recap report from the previous day

Advise office personnel in resolving customer care issues

Work directly with Corporate Payroll, Benefits and Workers Compensation Departments to submit appropriate paperwork

Schedule and assign tasks for terminal office clerical staff

Enforce compliance with administrative policies, procedures, safety rules and government regulations

Direct and oversee investigations into causes of customer complaints and recommend/implement solutions to correct them

May oversee the hazardous material receiving process

May coordinate the receipt of HazMat freight with Regional OS&D specialists to ensure all policies and procedures are followed and documentation is completed

May coordinate the delivery of damaged products to salvage department

May order office supplies for the terminal

May research and resolve claim issues

May supervise the clerical staff at more than one terminal location

Regular attendance is required.

This is not an all-inclusive list of job requirements and/or duties and may not contain all mental and physical capabilities necessary to perform the job at all times due to circumstances. Operational, safety and other needs may require the employee to perform any and all other duties as assigned. Employees are expected, and must be able to perform all such duties and tasks.

Qualifications:

High School Diploma or General Educational Degree (GED), or any combination of education and experience, which would provide an equivalent background. Bachelor Degree preferred

2 years office management / supervisory experience preferred

Experience in the transportation (LTL) industry required

Must have strong leadership skills including the ability to hire, coach, counsel, train, and mentor and terminate employees.

Team building and interpersonal skills

Possess excellent verbal, written and listening communication skills

Excellent planning and organization skills

Excellent customer service skills

Experience in billing, collections, tracing and OS&D a plus

MS Office and AS400 skills preferred

Must have a strong work ethic and good problem solving skills

Must be able to lift approximately 20 lbs., or more if required by the essential functions of the job

Must be able to comply with all company policies, rules, procedures and Code of Conduct

Must be able to interact well with others

Must be able to work independently, or in a team setting

Must be capable of working under tight time constraints in a high volume environment with multiple priorities

Responds well to questions; Ability to read, interpret and comply with written information and documents such as safety rules, operations / procedure manuals and maintenance instructions with a high comprehension and concentration level to include the ability to meet deadlines

Must pass a pre-employment drug screen, random drug and/or alcohol tests, and will be subject to a criminal history background check

Must be authorized to work in the United States

Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and ability to adjust focus. The employee is frequently required to sit and use hands to finger, handle, or feel or operate computers and other standard office equipment. The employee is occasionally required to stand, walk, lift, twist, turn and reach with hands and arms. The employee must be capable of lifting a minimum of 20 lbs., or more if required by the essential functions of the job.Work Environment:The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment ranges from quiet to loud as required by the essential functions of the job.Estes values a diverse workforce and affirmatively promotes a company culture that embraces the concept that outcomes are improved when our workforce is made up of people with different viewpoints. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran or any other characteristic protected by law. Come find your new career at Work4Estes.com! Applications are accepted online only through this website. If you need an accommodation to apply, call the number on the website.