Customer Service Assistant

Job Description

We are looking for a Customer Service Assistant to be part of our Customer Service Team. As a Customer Service Assistant, you will answer and resolve any questions or issues in a professional, expeditious manner while maintaining a positive, courteous approach to internal and external customers.

Salary range: $39000 - $49000 per year.

• Receive and resolve, within established guidelines, customer issues, questions and concerns.

• Monitor, resolve, document, and prepare reports on all customer complaints, driver route sheets, and call-in sheets and all customer problems relating to operations and coordinate with sales.

• Research and complete customer refunds and submit completed paper works for approval before being submitted to Accounts Receivable for payment.

• Download, distribute, and answer all customer questions received via email.

• Make sure the customer service area is neat always and orderly and ensure proper greeting of all visitors.

• Support marketing and sales efforts with industry events, exhibits, or other sales-based events when necessary.

• Perform other duties and responsibilities as required or requested by management.

• Maintain a positive attitude, and promote the company image by focusing on employee partnership, cooperation, and positive telephone and email manners.

Qualifications

• High School Diploma or GED.

• Able to implement solutions to general and specific customer concerns.

• Ability to work in a fast-paced environment, meet time deadlines, and perform under pressure.

• Possess good organizational skills and record-keeping skills.

• Possess the ability to speak and communicate effectively with customers and employees, both verbally and in writing.

• Proficient in Microsoft Outlook, Microsoft Word, and Excel.

• Good problem-solving ability.

• Experience creating and maintaining productive client relationships.

Additional Information