Customer Service Representative - Manufacturing

Overview:

Advance Automation Company is a Chicago-based privately-held cylinder manufacturer founded in 1960. Advance Automation Company supports the sales and service of its product line through a nationwide network of distributors, who sell mainly to OEM end users.

In the role of Customer Service Representative, you will be responsible for generating estimates, processing incoming orders, assisting distributors and end users with product or sales related inquiries, and maintaining effective and professional communication throughout the sales process. The position entails a variety of duties.

Responsibilities:

-Generate accurate quotes for customers using Advance Automation Company’s custom pricing module and Excel spreadsheets

-Process incoming sales orders from distributors

-Respond to customer inquiries from distributor sales representatives and end users regarding product related issues and concerns, order status, shipping questions, etc.

-Provide technical support on product questions

-Work with Advance Automation Company’s custom online product configurator/3D CAD program to assist customers

-Serve as liaison between customers and plant employees

-Follow up with sales leads from various sources

-Embrace opportunities for special projects as necessary

-Monitor competitors’ products to understand their strengths/weaknesses

Qualifications and Experience:

-3 to 5 years’ experience in a similar role providing exceptional customer service, preferably in a manufacturing environment

-Technical training/degree helpful, but not required

-Ability to work well in a small company setting, where cross training will be required

-Professional demeanor and willingness to learn

-Proficient in QuickBooks and Excel

-Strong attention to detail and ability to work with numbers accurately