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    Saxon Global Inc.
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Title: IT asset management ( Industrial Device Operations Lead ) Location: Chicago-WHQ - 60601 Duration: 5 Month ( 960 Hours) 40 Hours a Week Device Management & Operations Support Client industrial hardware, PC and printer device landscape, with a strong focus on handheld and forklift mount devices Lead daily operational and initiatives that support our warehousing and manufacturing device landscape Work with regional IT leads and vendors to improve on our global device solution Provide after-hours troubleshooting and/or On-Call availability Work with vendors/partners to monitor system performance and capacity, and provide periodic status reports to management Provide support for upgrading production environment to the latest patches and major releases Participate in cross-team handheld device projects, including new application roll outs and application version upgrades Assist in the planning of newer handheld device, policy configuration and create/deploy such policies Take ownership of implementation, testing, and delivery of branch related RF handheld items Work closely with vendors/partners for support with handheld device activations, deactivations, procurement, troubleshooting, and device replacement Manage certificate-based integration and authentication on all industrial devices globally Coordinate with vendor to maintain and administer the VMWare AirWatch environment, as well as maintain the AirWatch infrastructure in multi-location configuration Work with Vendor/Partner to create and execute test plans for handheld device deployment profiles, applications, and certificates Upgrade and patch application software within specified timeframes for all Industrial devices across all regions Procurement and Finance Fulfill device procurement activity (quote creation, PO request, invoice reconciliation) Track Vendor orders, ensure requests Initiate hardware e-auction requests Track monthly US hardware spend Track operational and project based asset deployments Operations Reporting Maintain global SKU standards for hardware Maintain inventory status for PC, industrial devices and printers Work with stakeholders to understand and track license allocations that impact operations (i.e. MDM licenses) Maintain and share the operational schedule of activities (monthly patch, production schedules, calendar freeze, MEC periods) Analyzes reports to identify trends and opportunities for process and technology enhancements Monthly, quarterly and annual reporting of the IT asset portfolio, and update internal controls to maintain accuracy and efficiency Desired Education And Experience Bachelor's Degree required with a concentration in business, or computer science/IT engineering 5-7 years of IT Operations experience 2-3 years of IT asset management Common understanding of IT platforms and technology Proven experience managing hardware assets at an enterprise level Knowledge, Skills and Job requirements Able to travel as needed, less than 5% Windows 10 and Android OS platform knowledge Airwatch MDM administration, profile management concepts Ability to self-prioritize, manage workload and be able to support technology issues to resolution, with minimal supervision and a sense of urgency Knowledge of warehouse and manufacturing core applications usage on industrial devices (SAP, Matrics) Ability to manage multiple vendors and respective contractor user accounts Hold vendor responsible for handheld device and OS support to help resolve end-user device issues Ability to work in a fast moving environment where multiple competing priorities need to be managed and executed Inform management in a clear, concise, and timely manner of any customer or technical issues Skillset and/or knowledge of leading IT asset management , and common understanding of IT platforms and technology (PC/industrial devices) Strong written and verbal communication skills. Ability to work independently and collaboratively as part of team Ability to maintain strong working relationships with global IT team and specific clients.

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