Hospitality Coordinator

Schedule: Monday - Friday 8:00am - 5:00pmThe Hospitality Coordinator for Office Services delivers exceptional customer service for our clients by coordinating workflow in one or more of the following areas: reprographics (copy) and mail services in both physical and digital environments, intake, hospitality, facilities, audio/visual, reception.  Hospitality Coordinators will support other Williams Lea service lines as needed, including but not limited to expense processing, accounts payable, or other back-office (administrative, virtual or shared) services.Job duties( denotes an “essential function”) Coordinate workflow within the team, prioritizing jobs and delegating duties to associates. Assist the team in completing large or more complex jobs (i.e. large numbers of requests or high volumes of incoming/outgoing activities, expansive administrative support requests)Ensure team provides outstanding service to client, while building strong customer relationships. Immediately escalate any operational problems or issues to Lead, Supervisor or Manager.Produce required reports on schedule. Provide job intake services as prescribed by manager.Read, interpret and understand all requests (emails, phone, in-person, and forms).  Communicate with manager and client on job or deadline issues.Conduct and direct quality assurance process to maintain efficient workflow and assure client satisfaction.   Monitor workflow to ensure jobs are completed efficiently, accurately and within deadlines. Assess incoming requests selecting the best equipment and/or resources for successful completionMake sure team follows standard operating procedures at all times.Train new employees on policies and procedures. Load copiers with paper and toner as needed.Maintain all logs and reporting documentation as required.Additional duties may include client or manager requests, such as setting-up conference rooms with audio/visual equipment and/or furniture configuration, mail and messenger services, food and beverage services, assist with reception coverage, manage multiple phone lines and/or visitor check-in. Must be able to lift up to 50 lbs. on a regular basis.Adhere to Williams Lea policies in addition to client site policies.Use equipment and supplies in a cost-efficient manner.