Marketing Operations & Program Delivery Manager

Opportunity at a Glance

The Marketing Department is seeking a seasoned program manager to join the newly established Marketing PMO which will build and sustain project and program discipline across the Marketing Department. The Program Manager will oversee and lead several projects, products, and strategic initiatives/programs. They will define and implement process and operational best practices for Marketing.  This person will have ownership for program performance, risk management, financial tracking and dashboard reporting for Marketing and  business line leaders.

ResponsibilitiesPlan and manage the delivery of work contained in the program (including Initiatives/Projects).Establish and implement project management processes and methodologies for the Marketing community to ensure marketing projects and integrated campaigns are delivered on time, within budget and adhere to high-quality standards that meet sponsor expectations.Establish project and campaign delivery metrics and report out to executives and stakeholders on the state of the delivery including progress, risks, financials, actions taken, and escalations.Drive operational best practices.Define and optimize Marketing processes to improve efficiency and effectiveness.Track (Monitor, report and mitigate risks) Scope, Schedule, Cost, quality, risks across the program, identify and manage delivery risks proactively.Coach and manage the performance of project delivery resources within the program.Maintain and continually develop expert level knowledge on qualitative and quantitative measurement of project and program progress with both agile and waterfall / plan first methodologies.Ensure program components are aligned to program goals.Works with other departments to ensure the program has the required level of participation and understanding to ensure projects are delivered within the time and budgetary guidelines.Identifies and responds to program risks including mitigating and resolving communication problems and team conflicts.Assures that the business case for the program is within corporate strategic plan and provides assistance to the business to create the Return on Investment (ROI) documentation.Provides input/process improvement recommendations to processes.Participates in product and vendor evaluations and vendor selections.Completes other duties as assigned.Performs other duties as assignedComplies with all policies and standards