Sr Manager, Operations Excellence- US Tech

The Senior Manager, Program Management & Operations Excellence, is a dual-focused role designed to lead the execution of high-impact programs while driving operational excellence through standardized processes, tools, and performance measurements. This position is pivotal in aligning program delivery with the US Technology roadmap, fostering teamwork, and ensuring a consistent approach to program execution across the organization!The ideal candidate is a strategic problem solver and hands-on practitioner who thrives at the intersection of program execution and operational strategy. They excel in creating and embedding standard processes, defining measurable critical metrics, and delivering value through focused program management.Accountabilities & Responsibilities:Program Management ExcellenceLead the planning, execution, and delivery of cross-functional programs, ensuring alignment with organizational goals and priorities.Champion standardized program management frameworks, templates, and tools to enable consistent, high-quality execution across all projects.Manage governance processes, including stage-gate reviews, RAID logs, and dashboards, to supervise program health and drive accountability.Proactively identify risks, interdependencies, and opportunities, working cross-functionally to implement solutions that enhance outcomes.Operational ExcellenceDefine and implement standardized processes and tools for the PMO to ensure operational consistency and efficiency.Develop and track critical metrics to measure program performance, execution quality, and business value.Establish a framework for evaluating lessons learned, integrating feedback into program planning, and driving continuous improvement.Create and maintain a transparent reporting system to provide partners with a single source of truth on program metrics and outcomes.Strategic Alignment and ExecutionAlign program execution and operational support with the US Technology roadmap, ensuring resources are dedicated to the highest-priority initiatives that deliver measurable impact.Collaborate closely with leadership to link program activities to strategic organizational goals and outcomes, providing clarity on alignment and expected results.Drive resource allocation efforts to ensure teams are equipped to deliver on critical programs while optimizing capacity across multiple initiatives.Lead special projects and initiatives that address organizational needs, working cross-functionally to deliver results on time and within scope.Support capacity planning efforts, ensuring a clear understanding of resource availability, open roles, and staffing requirements for successful program execution.Stakeholder Collaboration and CommunicationFoster strong partnerships across teams and departments to align program execution with operational strategy.Prepare and deliver professional, succinct narratives and updates for leadership and key partners.Facilitate key governance meetings, capturing and supervising action items to ensure follow-through and accountability.Act as a connector between program delivery teams and operational strategy teams to drive cohesive outcomes.Benefits eligible: YesBonus eligible: YesLong term incentive eligible: YesThe expected salary range for this role is $149,260- $190,310/ per yearThe above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we may also consider your experience, and other job-related factors.