Entry Level Technician

We are looking for a motivated and enthusiastic Entry-Level MSP Technician to join our growing Managed Service Provider (MSP) team. In this role, you will provide technical support to our clients, troubleshoot hardware and software issues, and assist with managing network infrastructures. This is an excellent opportunity for those looking to grow in the IT field, with hands-on experience in a variety of IT environments.

Responsibilities:

Provide remote and on-site technical support for clients

Troubleshoot hardware, software, and network issues

Install and configure computer systems, printers, and network devices

Perform system monitoring and maintenance tasks

Assist in managing security and backup solutions

Document technical procedures and solutions for clients

Maintain a high level of customer service and communication with clients

Requirements:

Basic knowledge of computer hardware, software, and networking principles

Familiarity with Windows and Mac operating systems

Strong problem-solving and troubleshooting skills

Excellent communication and interpersonal skills

Ability to work independently and in a team environment

Willingness to learn and grow in a fast-paced IT environment

Preferred Qualifications:

Previous IT support experience (internship or help desk role)

CompTIA A+, Network+, or equivalent certifications

Experience with Office 365, remote desktop solutions, and network monitoring tools

Benefits:

Competitive salary

Training and certification reimbursement

Opportunities for growth and advancement