SalaryUSD TBD TBD
Full Job Details: Enterprise Service Desk Representative 6+ Month Contract On Site Meridian, ID 83642 REQUIRED:
- You MUST have a CompTIA A+, Net+ OR Security +. Certification when you start.
- Customer service/phone support Experience with hardware, software, and systems support or maintenance
- Knowledge of Microsoft Operating Systems, applications, and technical tools. Advanced customer service skills
- Ability to communicate clearly with others, both verbally and in writing, including sharing technical information with non-technical users. Advanced customer service skills. Ability to analyze information and problem-solve.
- Excellent knowledge of imaging, group policies, and task sequence.
- Knowledge of telephony technology, cabling, and IT Project Management practices and principles.
- Must be able to respond in person and address emergent and IT concerns within a reasonable amount of time 24 hours a day.
- Associates Degree in Information Technology, Computer Science, or a related field, or equivalent work experience and High School Diploma.