Banquet Manager

Reporting to the Director of Banquets and Assistant Director of Banquets, you are responsible for the day to day success of the banquet and event department of the resort.  You will lead a talented team of banquet professionals in a luxury resort environment while fostering a culture of excellence. What you will be doing:Support and manage the Banquets department while ensuring thorough communication and understanding with all internal and external stakeholdersAssist with overseeing the setup, execution and breakdown of all events: social, corporate, wedding, and internal events.Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage and meeting specificationsSupervise, lead, and motivate the Banquet team including captains, servers, bartenders and house attendants towards achieving exceptional guest service results and complete associate engagementAdministrative tasks may include the facilitation of payroll reports and scheduling, forecasts, point of sale procedures, inventory.Ensure full compliance with Department of Health regulations and standardsOversight of Banquet billing and reconciliation.Meet and exceed guest satisfaction by monitoring, evaluating, and auditing food, beverage, service offering and standardsFoster a positive work environment resulting in colleague and leader engagement through consistent communication, garnering feedback and actioning measurable improvement plans.Oversee the selection, training, development and career growth of banquet and event colleagues and ultimately the food and beverage division.Ensure all Fairmont brand standards and programs are in place and maintained.Ensure that sanitation, cleanliness and maintenance of the event spaces, kitchens & public spaces exceed expectations.Promote and enforce health and safety awareness as well as ensure the team has a complete understanding of the emergency procedures for the hotel.Contribute to the improvement of the overall hotel operation by contributing ideas, making suggestions, soliciting feedback and actively participating in departmental communication meetings.Actively drive and promote the Fairmont Orchid’s environmental program and division specific initiatives in working towards sustainable operations.All other duties as assigned.