Guest Services

Job Summary:

Serves as telephone support staff for sales and service departments. Responsible for supporting the company’s Vision: “Best place to work & Best place for our guests to do business” and Mission: “Build long term relationships with our associates & guests & make a positive difference in our community”.

Essential Job Responsibilities:

Inbound and Outbound Calls - Answers all inbound Guest center calls – sales, service, parts, and body shop. Makes outbound calls inviting guests to the dealership and to recall guests, owners who have missed the first service. Contacts all no-shows to reschedule missed appointments, same day of missed appointment. Advises customers on special-order parts status, appointment reminders, and recall campaigns.

Customer Service – Provide an awesome Guest Experience and make CSI follow-up calls.

Works directly with service manager and service driver, personnel contacting customers for service opportunities.

Participates in Tony Group activities with product knowledge and informational sessions.

Additional Responsibilities: Adhere to the Tony Group Standards

SMILE: be positive and respectful to everyone

GREET: greet everyone within five feet

HELP: help every guest or find someone who can

THANK: remember to always thank the guest

GOLD: Go for Gold (Grand Opening Look, Daily)

Required Skills/Abilities:

Good verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent Customer service skills.

Education and Experience:

High School Diploma or equivalent

One month of related experience.

Strong telephone skills required.

Physical Requirements:

Regularly required to sit; use hands to finger, handle, or feel; and talk or hear. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, and distance vision.