Customer Service Agent

Wings Over Kauai is a leading airplane tour company on Kauai operating under FAA Part 135 and Part 91 certificates. We are a small, family-based operation with unsurpassed customer reviews. We are looking for the right candidate to join us in a friendly and enjoyable operating environment, sharing Kauai with our island visitors.

We are looking for a Customer Service Agent to help us on Friday, Saturday and/or Sunday. May be able to switch to other days but let us know your availability.

Position Duties

Passenger Service Agent will welcome, check in airplane tour guests and safely load passengers to/from aircraft. Cheerful greeting of customers, presenting route & safety briefings and processing of payments. Respectfully addressing customer needs and concerns. Cleaning and prepping two fixed-wing aircraft prior to departure and after landing.

Agent will maintain a professional attitude and positive working relationship when dealing with others, follow all company policies and procedures, maintain confidentiality and proprietary information.

Agent will keep working environment clean and friendly at all times, inventory office supplies and order supplies as needed, answer calls, make reminder calls, answer reservation emails as needed. Occasionally agent will work supporting maintenance staff in the hangar organizing and taking electronic inventory of parts and supplies. Cleaning aircraft interior and exterior as needed.