Water Restoration Lead Technician

Tremendous opportunity! Get in on the ground floor and help us build our new Restoration Division to service our Metro Atlanta customers. Do you think about leading a team of hardworking and skilled people? We are a large and well-established plumbing and septic service and repair company now offering restoration services, which means built in leads! We are looking for someone with experience!

Overview:

Monitors, inspects and completes tasks for Water Restoration jobs to ensure completion of extracting, drying, demolition and various restoration activities. Prepare and review documentation to include notes, photos and documents according to company policies and procedures to ensure reimbursement from insurance companies. Explains processes used to complete active jobs and next steps to resolution in person to customers.

Key Strengths:

Customer Oriented: The ability to determine each customer’s needs and to act accordingly with a sense of urgency.

Resourcefulness and Adaptability: The ability to remain fully functional by creating or adapting to changing

circumstances (people, procedure, environment)

Work Ethic: The belief in the moral benefit and importance of the work we perform and its inherent ability to

strengthen character.

Issue Resolution: The ability to solve or diffuse disputes or concerns quickly and efficiently.

Job Responsibilities:

Inspect, evaluate, and accurately document property damage due to water/sewage in residential and commercial

environments

Remove standing water from affected area using extraction methods

Setup appropriate amounts of equipment to properly dry structure.

Demolition / removal of affected building materials as directed

Physical ability to move furniture and carryout other moderate physical activities as requested on the jobsite

Explain processes used to complete active jobs and next steps to resolution in person to customers using printed

materials as a guide with or without supervisor

Completes assigned jobs according to company processes while maintaining quality control on each job

Performs water damage repair to include water extraction, pack-out of contents, removing/disposing of non-

salvageable materials, light construction and demolition as directed by supervisor

Inspects jobs after completion and obtains customer signatures for approval purposes, and requests payments when

necessary

Performs daily monitoring and tasks on assigned water jobs to residential and/or commercial customers with

urgency

Responsible for making daily adjustments to the drying plan based on meter readings

Resolves issues with customers, communicates customer issues, daily job activities with supervisor and key

company staff

Prepares documentation and pictures according to company policies and procedures to ensure reimbursement from

insurance companies

Experience & Requirements:

3+ Years of Restoration Experience / Insurance Claims /Industry experience.

Xactimate estimating experience.

IICRC WRT Certification.

Extremely Punctual and Driven with Strong Problem-Solving & Management Skills.

Must possess or be open to developing a new outlook on the importance of your personal and professional growth.

Ability to pass a background check and drug screen required.

Clean MVR required.

Compensation & Benefits:

$21.00 - $27.00 per hour, based on experience

Premium Benefits:

Medical, Dental, Vision

401(k) matching

Paid for Life Insurance

Employee Assistance Program

Company Vehicle

Fuel Card

Service Area:

Metro Atlanta Area

Apply online:

https://rooterplus.bamboohr.com/careers/46