Professional Services Engagement Manager

What you get to do in this role: The ServiceNow data catalog team is seeking an experienced Professional Services Engagement Manager (EM) to join us as we provide world class implementation and ongoing services support to our customers.  As a member of the data catalog team, you will collaborate directly with our clients to execute onboarding projects and other defined scopes of work using our established project delivery methodology. We seek a driven team member who is passionate about helping clients identify and implement the use cases that will have the greatest positive impact on their business. As a member of the ServiceNow data catalog team, you will: Lead customer onboarding by managing projects in collaboration with customers and internal partners, defining project goals, documenting detailed scopes, and customizing plans to ensure successful customer engagement (typically 12-18 weeks). Schedule and facilitate customer meetings, providing clear agendas and meeting notes. Prepare and present project status reports to align with customer project stakeholders, addressing progress, risks, issues, and achievements. Identify, document, and escalate project risks internally to ensure customer satisfaction and project success. Collaborate closely with cross-functional teams to ensure excellence in customer experience, smooth transitions between lifecycle stages, and long-term customer success. Travel occasionally within the US, up to 25%, as required.