Customer Operations Associate I

Make an Impact as a Special Services Coordinator!Are you passionate about problem-solving and delivering exceptional customer experiences? Join our team as a Special Services Coordinator in the dynamic [industry or company type]! In this pivotal role, you’ll resolve product and billing discrepancies while building strong partnerships across teams. This is your opportunity to bring your expertise in customer service, logistics, and process improvement to a fast-paced, rewarding environment.About the RoleAs a Special Services Coordinator, you will handle critical claims related to damaged products, shortages, and billing discrepancies, ensuring our customers receive the support they need. Your work will directly impact operational efficiency, cost savings, and customer satisfaction.Key Responsibilities:

Serve as the primary point of contact for customers, sales teams, and finance departments regarding credit and debit requests.

Perform in-depth research to validate claims and recommend resolutions.

Collaborate with shipping facilities, transportation vendors, and internal stakeholders to resolve order issues.

Provide root cause analysis through ad-hoc reporting and recommend process improvements.

Build and maintain relationships across departments to enhance customer service and drive cost reduction.

Manage special projects and support changes to existing processes.

Identify trends in customer requests and suggest innovative solutions to prevent recurring issues.

What We’re Looking ForWe’re seeking a self-motivated, detail-oriented professional with a knack for building relationships and streamlining processes.Required Qualifications:

High school diploma or equivalent.

Proven experience in customer service, AP/AR, and transportation.

Proficiency in SAP, Microsoft Office, and problem-solving.

Strong communication and customer relationship management skills.

Preferred Qualifications:

Bachelor’s degree in Business Administration, Logistics, or Supply Chain Management.

3+ years of customer service experience and 2+ years of supply chain experience.

Track record of operational excellence and innovative solutions to customer challenges.

Why Join Us?At [company type], we value collaboration, innovation, and a commitment to excellence. By joining our team, you’ll benefit from:

Supportive Work Culture: We foster an environment where your ideas and contributions matter.

Professional Growth: Opportunities to enhance your skills and advance your career.

Work-Life Balance: Enjoy a consistent shift from 9:00 AM to 5:30 PM.

Comprehensive Benefits: Competitive compensation, health insurance, and more.

Meaningful Work: Your efforts will directly impact customer satisfaction and operational success.

Ready to Make a Difference?We’re looking for individuals who are excited to take on challenges and deliver exceptional service. If this sounds like you, apply today and join a team where your talents will be recognized and valued!Take the next step in your career—apply now!Pay Details: $20.00 per hourBenefit offerings available for our associates include medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits and a 401K plan. Our benefit offerings provide employees the flexibility to choose the type of coverage that meets their individual needs. In addition, our associates may be eligible for paid leave including Paid Sick Leave or any other paid leave required by Federal, State, or local law, as well as Holiday pay where applicable.Equal Opportunity Employer/Veterans/DisabledTo read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.pdstech.com/candidate-privacyThe Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

The California Fair Chance Act

Los Angeles City Fair Chance Ordinance

Los Angeles County Fair Chance Ordinance for Employers

San Francisco Fair Chance Ordinance