Staff SMS Deliverability Engineer (Mailchimp)

OverviewCompany OverviewIntuit is the global financial technology platform that powers prosperity for the people and communities we serve. With approximately 100 million customers worldwide using products such as TurboTax, Credit Karma, QuickBooks, and Mailchimp, we believe that everyone should have the opportunity to prosper. We never stop working to find new, innovative ways to make that possible.Job OverviewMailchimp is a leading marketing platform for small businesses. We empower millions of customers around the world to build their brands and grow their companies with a suite of marketing automation, multichannel campaigns, CRM, and analytics tools. Our Delivery team’s mission is to enable small businesses to maximize their reach and engage with their audience by cultivating healthy relationships with media platforms.We are seeking a highly skilled and motivated Senior SMS Deliverability Engineer to join our team. This role will help us meet high customer expectations for delivery, deliverability, and compliance, maintain an excellent sending reputation, create internal and external educational materials, and position our SMS product for long-term success. The ideal candidate will have a deep understanding of SMS deliverability, strong analytical skills, and a passion for enhancing customer experience.What you'll bring

Bachelor's degree in Business, Computer Science, Marketing, or a related field, or equivalent experience.

10+ years of experience in SMS deliverability, preferably in the CPaaS space.

Extensive knowledge of the SMS/MMS deliverability ecosystem and technologies, including compliance and regulations for WhatsApp and short code, alphanumeric, and VLN numbers.

Proven ability to manage projects from start to finish and drive deliverables from multiple stakeholders.

Familiarity with SMS marketing regulations (e.g., TCPA) and best practices.

Experience with major SMS Aggregators and Carriers.

Preferred Skills

Expertise with Splunk, MySQL, and BigQuery.

Experience in resolving deliverability issues with Carriers, Aggregators, and/or Anti-Abuse Community professionals using technology and people skills

Experience with Carrier side anti-abuse processes.

Working knowledge of Unix and command line tools

The ability to function independently and in a team environment

The ability to break down complex concepts and explain them to audiences while demonstrating expertise in subject matter

Troubleshooting and problem solving skills

Strong communication skills

How you will leadDeliverability Management

Provide proactive SMS/MMS delivery support to internal teams, helping to resolve customer issues and maintain operational excellence.

Identify and rectify data, process, and technology issues through proactive monitoring.

Manage relationships with SMS partners to achieve timely resolutions for customers.

Assist with issues related to carrier compliance and delivery.

Design and Delivery Training

Develop and maintain documentation such as delivery best practices and troubleshooting playbooks.

Create educational materials, including blogs, articles, and webinars, to demystify deliverability and promote best practices.

Strategic Planning

Collaborate with cross-functional teams to improve efficiency, processes, and performance.

Provide thought leadership by participating in industry forums

Monitor industry trends and changes in regulations to keep the company and customers informed and compliant.

Customer Advocacy

Act as a subject matter expert on SMS/MMS deliverability and compliance.

Partner with sales, support, and success teams to build scalable paths for customer growth.

Gather customer feedback and advocate for product improvements based on their needs.

Technical Expertise

Use advanced tools and methodologies to analyze and improve SMS deliverability.

Stay updated on the latest technologies and best practices in the SMS marketing space.

Ensure compliance with all relevant laws and regulations, maintaining a deep understanding of opt-in and opt-out processes.

EOE AA M/F/Vet/Disability. Intuit will consider for employment qualified applicants with criminal histories in a manner consistent with requirements of local law.