Senior Director, Marriott Select Brands Franchise Account Management

Job Number 24127811Job Category Owner & Franchise ServicesLocation Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United StatesSchedule Full-TimeLocated Remotely? YRelocation? NPosition Type ManagementPOSITION SUMMARYThe Senior Director, Franchise Operations MSB enables a more efficient and fluid end-to-end process between Marriott’s global disciplines, market leadership, and franchisees/owner to accelerate the successful design, adoption, and execution of enterprise, brand, franchise, and management company priorities and initiatives for the MSB portfolio to ensure intended guest/owner/associate benefit(s). This resource will assume a key role in strengthening of Management Company / Owner satisfaction to support Marriott International’s Franchise growth strategy.EXPECTED CONTRIBUTIONSBusiness/Functional Results

Represent MSB portfolio-wide rollouts to include sufficient implementation, communication, and market-support plans and contingencies

Drive accountability and validation of account portfolio compliance, including reporting and follow up with franchisees and account leads. Partners with Account Executives, Franchise Management Companies on recommendations for action

Produce mechanisms for MSB Account Executives and Franchisees for easy access on high priority deliverables, success metrics, resources

Analyze and monitor GSS, and appropriate metrics to identify and manage business and financial risks. Identify opportunities to improved product quality, service delivery, and financial performance.

Evaluate MSB portfolio level aggregate performance and partner with the TopLine team on strategy impact. Determine causal performance factors and create recommendations for improvement plan

Leadership:

Promote organization environment for continuous improvement that reflect Marriott’s priority of ‘owner/franchisee preference’.

Facilitate alignment, direction, implementation and execution of key programs/initiatives within the franchise MSB account team

Drive MSB strategy and communication to key stakeholders including meetings, service/brand standards (GM, Above-property, Owner)

Build implementation framework of key initiatives to accelerate and maximize targeted guest/owner/associate benefit and ROI across portfolio

Educate corporate/discipline functions of MSB franchise value proposition, and influence to ensure franchisee/account voice is represented

Strengthen Marriott's competitive advantage by advocating and benchmarking in order to support sound business opportunities, elevate/enhance performance impact and efforts.

Guide the development and implementation of overall corporate and continent strategies and initiatives for the Select Brand portfolio

Managing Execution / Building Relationships:

Synthesize and manage communication channels to franchisee, including but not limited to brand product and service standards Foster and maintain successful relationships with internal stakeholders, above-property leaders, general managers, owners and franchisees

Collaborate with core and brand team to develop operations, QA standards and other programs as necessary

Gain alignment with MSB franchisees on established program/initiative timelines and resources to ensure successful desired deliverables

Conduit for franchisees; synchronize perspectives for key market or MI functions; establish path for resolutions on challenges

Performs other duties as appropriate

Approximately 30% Travel required

CANDIDATE PROFILE - KEY TALENTS AND EXPERIENCE DESIREDEducation & Experience

4-year bachelor's degree preferred from an accredited university in Business Administration, Hotel Management, or related field

At least 10 years of progressively responsible work experience in the lodging industry leading operations disciplines. Multi-brand experience preferred

Experience in Development, Select Brands or franchising is a plus

Skills & Attributes

Knowledge of Balance Scorecard, Owner Relations and/or Financial responsibilities

Strong financial acumen with proven analytical skills

Ability to manage in a culturally diverse work environment; champion for diversity effectiveness across all stakeholders

Strong ability to manage multiple stakeholders.

Demonstrated strong relationship skills; ability to build trust and credibility. Proven outstanding customer relations skills

Exceptional skill in problem solving and leveraging resources to optimize capabilities

Demonstrated ability to influence stakeholders

Ability to innovate and articulate new concepts clearly and in a compelling way

Ability to operate in a highly in a matrix organization

Demonstrated strong project management skills and ability to independently manage multiple projects and competing priorities

Track record of putting in place strong systems and processes to effectively implement and execute multiple programs

California Applicants Only: The salary range for this position is $127,088 to $281,923 annually.Colorado Applicants Only: The salary range for this position is $127,088 to $256,293 annually.Hawaii Applicants Only: The salary range for this position is $153,776 to $281,923 annually.New York Applicants Only: The salary range for this position is $127,088 to $281,923 annually.Washington, D.C. Applicants Only: The salary range for this position is $139,796 to $256,293 annually.Washington Applicants Only: The salary range for this position is $127,088 to $281,923 annually. In addition to the annual salary, the position will be eligible to receive an annual bonus and restricted stock units/stock grants. Employees will accrue 0.04616 PTO balance for every hour worked and eligible to receive minimum of 7 holidays annually.All locations offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, paid parental leave, educational assistance, 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others.Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.The application deadline for this position is 14 days after the date of this posting, July 22, 2024.Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.