ID
#50012707
Job type
Contract
Salary
TBD
Source
TalentBurst
Date
2023-05-27
Deadline
2023-07-26

Sr. HR Operations Specialist

Georgia, Atlanta, 30301

Contract

Vacancy expired!

Job Description

Sr. HR Operations Specialist Atlanta, GA 6 month initial contract The Role: Located in Atlanta, GA and reporting directly to the Sr. Manager, HR Operations, the HR Operations Sr. Specialist (Tier 1 Support Contingent Worker) will serve as the first point of contact responsible for the resolution of US employee and manager inquiries and requests that are escalated via phone, email, the HR portal, or other access channels. The HR Operations Sr. Specialist (Tier 1 Support Contingent Worker) will use case management tools to respond to and track employee and manager inquiries. This individual will partner closely with regional HRBPs and the broader HR Operations team to service US employees and managers. We work

collaboratively as a team, we are

relentless in the pursuit of excellence, we

curiously will

boldly challenge the status quo if we can provide a better way, and we aim to strike a balance between process efficiency, effectiveness, and controls and compliance. We are committed to delivering accurate, timely, and insightful information with a high level of customer service, while striving to continuously improve our processes to help scale our operations to support future growth.

Here's What You'll Do:

Act as the first point of contact for all inquiries and requests from employees located in the US
Responsible for the timely resolution of all inquiries and requests from employees located in the US
Help employees navigate through Tier 0 (self-help) materials and Workday functionality located in the US
Escalate necessary inquiries via phone, email, Microsoft Teams, or other channels for employees located in the US
When appropriate route inquiries to Tier 2 support
Oversee all HR operations process support for employees located in the US
Create and document effective FAQs and "canned" responses for commonly asked questions for the US
Identify gaps in processes, procedures, scripts, and FAQs, and create and document solutions for those gaps for the US
Help with processing data changes within Workday for employees located in the US
Aid in reporting requests for the US
Aid in I-9 verification process using both Workday and Lawlogix
Use a professional and customer-focused approach for all inquiries
Ensure employee privacy where appropriate, including confidentiality and protection of sensitive reports or information
Use excellent verbal and written communication including proper grammar, tone, and use a clear speaking voice via phone

Demonstrate excellent written communication skills including proper grammar and correct sentence structure to document cases in the case management system and communicate with customers and employees via email
Additional duties as may be assigned from time to time

Here's What You'll Bring to the Table:

BA/BS degree or equivalent is required; equivalent work experience required
3-5 years of relevant experience in customer service center and/or HR case management
Domain expertise in Workday and ServiceNow
Ability to build strong collaborative relationships, influence multiple partners, and establish common goals and objectives without sacrificing outcomes
Excellent writing and verbal communication skills required
Thrive in matrix environments, is flexible, collaborative, and deadline-driven
Strong organization skills with attention to detail, laser-focused approach on delivery of results is required
Proven ability to manage multiple inquiries/requests simultaneously and strong prioritization skills required
Proven ability to take a complex business requirement and break it down into operational solutions required
Analytical mindset, critical thinking, problem-solving skills required
High-level proficiency in Microsoft Office Products required