Field Service Technician

Career Area:OperationsJob Description:Your Work Shapes the World at Caterpillar Inc.When you join Caterpillar, you're joining a global team who cares not just about the work we do – but also about each other. We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here – we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.About the Electric Power Division  Caterpillar's Electric Power Division (EPD) offers integrated solutions, parts, and services to meet the needs of our various commercial and industrial electric power customers. EPD supports a wide range of customer applications across the globe, including providing back-up power to hospitals, providing emergency power when natural disasters strike, and supporting critical infrastructure for data centers, municipalities, and more. With a rich history of more than 95 years in the electric power business, our team has world-class expertise and a proven ability to adapt to changing demands. We’re committed to providing sustainable and reliable solutions to our customers. Join our team to help build a better, more sustainable world for future generations!  Job Summary:  

As a Field Service Technician , you willprovide technical assistance and support for field startups of both standard and non-standard systems, warranty efforts, remedial repairs, and preventative maintenance contracts. Will be under the general supervision of the Customer Manager.

What you will do:  

Assist the help desk to resolve customer issues that cannot be handled from Alpharetta.

As needed, assist the field service team with hardware installation, wiring, repair and troubleshooting.

As needed, assists both internal and external customers, in preventative maintenance, troubleshooting, repair, and testing of ATS and Switchgear.

Self-manage travel booking and expenses.

Submit daily reports, weekly time sheets, expenses, and project files in a timely manner.

Stay current with training on all new and updated platforms.

Assist with Parts Ordering and Warranty Analysis.

Monitor status of Helpdesk Tickets, CAT-ISO (RFQ and Orders), and SWGRDPSC@cat.com

What you will have:  

High School diploma or GED.

At least 1-3 years of experience working in the customer service industry, problem solving trouble shooting, and mechanical assembly.

Ability to work well in a team environment. 

Top candidates will have:  

Ability to understand, assemble and/or wire to diagrams / schematics with precise detail.

Fluent Spanish speaker looking to excel in a role that thrives on client interaction.

Physical Requirements:  

Ability to sit or stand for prolonged periods.

Ability to perform repetitive operations.

Ability to lift to 35 lbs. 

Shift  

Monday through Friday; 8AM – 5PM. Additional overtime as needed.

Additional Information:    

Resumes are highly encouraged for all applications. 

Relocation assistance is not available for this position.    

Employee benefit details  Our goal at Caterpillar is for you to have a rewarding career. Our teams are critical to the success of our customers who build a better world. Here you earn more than just an hourly wage, because we value your performance, we offer a total rewards package that provides day one benefits (medical, dental, vision, RX, and 401K).  Additional benefits include paid vacation days and paid holidays (prorated based upon hire date). Posting Dates:October 7, 2024 - October 20, 2024Any offer of employment is conditioned upon the successful completion of a drug screen.EEO/AA Employer. All qualified individuals - Including minorities, females, veterans and individuals with disabilities - are encouraged to apply.Not ready to apply? Join our Talent Community (http://flows.beamery.com/caterpillarinc/talcom) .