Strategic Customer Vice President

VP Randstad Enterprise GroupRandstad Enterprise Group provides thought leadership, solutions and expertise that help companies position for growth, execute on their talent strategy, and improve business agility. The collective experience encompasses all facets of the global talent spectrum, from staff augmentation to outplacement solutions. Enabled by innovative technologies, key offerings include HR and recruitment solutions, Managed Services Provider (MSP) programs, Recruitment Process Outsourcing (RPO), In-House and Professional Services, staffing, and outplacement and career transition services.The opportunity and growth of this function has allowed us to hire a VP of Enterprise Accounts who will report into the Senior Vice President of Global Enterprise accounts. In this role, you will work with our top global customers to enable business growth, market differentiation and propel value creation for assigned strategic global customers via the Enterprise account executive management operating system.The role is a customer-facing role responsible for driving the global account strategy and service roadmap in conjunction with customer executive stakeholders. The role focuses on creating and managing a winning commercial strategy for the customers in close collaboration with the relevant Randstad Operating Companies. We are looking for thought leaders to partner with our largest customers, helping secure the total talent approach of the future. You need to be passionate about talent, have deep market knowledge, be engaging and resilient under pressure.At Randstad we pride ourselves on being Human Forward. People are at the heart of our culture. As such our VP’s for Randstad Enterprise group should embrace diversity and be open minded to different perspectives. They should inspire and engage others, both in their direct team but also in the wider organization. We work in a highly matrixed environment and need individuals who are collaborative and can effectively engage, motivate and lead teams who do not report to them.On a day to day basis you will:Be a strategic partner and thought leader

Partner with the customers Executive stakeholder(s) to continually lead, drive and evolve the solutions and services provided to support the customer’s talent acquisition needs

Take responsibility for creating and delivering the strategic enterprise account plan for the assigned global customer - including both process excellence and potential digital tools

Identity and qualify commercial growth opportunities, making a calculation of returns and investments, and gaining agreement for the investment, resources and actions required for the developments; ensuring commitment of relevant local op co management

Demonstrate deep insight of the market and total talent offering

Analyze customer demands and define solutions for complex customer needs by integrating and aligning different Randstad tools, services, and concepts globally

Apply industry specific information in such a way to the customer that the Randstad approach and services are viewed by customer as specialized, innovative and value added

Lead and collaborate with your peers to delight our customers

Leverage executive relationship management skills to influence the customer stakeholders to expand their engagement with Randstad

Coordinate executing on customer strategic roadmap with the global customer service directors

Partner with Opco Managing Directors to align customer delivery strategy and ensure achievement of the Enterprise Group financial targets

Drive regional and global operations teams to ensure operational cadence and goals are achieved for assigned customer

Ensure compliance to contract components are met successfully

Delighting peopleBuilds strong customer relationships and delivers customer centric solutions. Gains insight into customer needs. Identifies opportunities that benefit the customer. Builds and delivers solutions that meet customers’ expectations. Establishes and maintains effective customer relationships.Performing todaySecuring and developing resources effectively and efficiently. Marshals resources to get things done. Orchestrates multiple activities simultaneously to accomplish a goal. Applies knowledge of internal structures, processes and culture resourcing efforts.Leading changeOperating effectively, even when things are not certain or the way forward is not clear. Deals comfortably with the uncertainty of change. Effectively handles risk. Can decide and act without the full picture. Is calm and productive even when things are up in the air. Deals constructively with problems that do not have clear solutions of outcomes.Securing the futurePainting a compelling picture of the vision and strategy that motivates others into action. Talks about future possibilities in a positive way. Creates milestones and symbols to rally support behind the vision. Articulates the vision in a way everyone can relate to. Creates organisation wide energy and optimism for the future. Shows personal commitment to the vision.education

Bachelor’s degree or equivalent experience

Master’s degree preferred or equivalent relevant business experience

Evidence of ongoing, continual education preferred

experienceTo be successful in this role you will have -

Worked in and have proven success in global enterprise clients and relationship focused role within the recruitment industry on a global level

Had experience with HRBPO, SOW, MSP, RPO & professional recruitment

Ideally have C-suite stakeholder engagement experience, but certainly experience influencing executives

Longevity in exposure to complex enterprise organizations

Superior communication skills in English and ideally one other European language

A collaborative approach to ensuring a seamless customer experience

Strong organizational, prioritization and time management skills

High energy and leadership skills in order to drive your customer forward in a matrix environment

Influencing skills as the single point of contact for large enterprise customers

Proven resilience and ability to remain calm under pressure

Proven track record managing global accounts with sustained, profitable business expansion

Excellent cross-group collaboration skills; ability to impact and influence outcomes in a matrixed environment

In depth knowledge of internal Randstad business practices, key stakeholders, and exposure to various Randstad solutions is strongly preferred

knowledge

Ability to consult with and identify needs of internal and customers and drive value creation

Strong digital fluency and ability to adapt to emerging technologies

Excellent communication and influencing skills

Strong negotiation skills – including high-value deals senior executives

Knowledge of current trends and best practices in the global talent market

additional information

Excellent command of the English language (written and spoken)

Ability to speak a second language is preferred

This vacancy may be based in Europe or North America

Travel (regional and global) is required.

For US based candidates only:The base salary range for this position is $137,235.00 to $205,800.00.At Randstad, we know employees that are cared for holistically have the confidence to bring their fullest potential to work, so we make investments in our people.Pay offered to a successful candidate will be based on several factors including the candidate’s education, work experience, work location, specific job duties, certifications, etc. Based on eligibility, a successful candidate’s total compensation may include a variable pay plan including bonus(es) and/or commission(s). In setting compensation, Randstad complies with all local wage and hour laws and while the pay range listed above is an annual amount, non-exempt employees will be paid hourly and therefore receive the hourly equivalent.In addition, Randstad offers rich learning & development opportunities, a 401(k) plan, a stock purchase plan, and comprehensive medical, dental, vision, disability and life insurance to uniquely fit your needs. Randstad also focuses on overall wellbeing with our award-winning wellness program, a generous time off policy (including at least 18 paid days off in your first full year, 1 paid volunteer day, and 9 paid holidays), and offers discounts on everything from cell phone plans to car purchases.Applications Accepted on Ongoing Basis Until FilledEqual Opportunity Employer: Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status.

At Randstad, we welcome people of all abilities and want to ensure that our hiring and interview process meets the needs of all applicants. If you require a reasonable accommodation to make your application or interview experience a great one, please just let us know.