Salesforce Developer with Omni Channel Experience

Job Title: Salesforce Developer with Omni Channel Experience Location: Alpharetta, GA Duration: 12+ months Job Description Client is looking for an experienced Salesforce Lead Developer who will be responsible for design, drive the development and maintenance of contact center application in salesforce.com platform. The candidate will join the group, responsible for Client's Contact Center delivery platform to help address our clients' needs, grow our practice, and enhance our Culture of Investment Excellence. The primary focus will be full life cycle of Salesforce development and integration with third-party services using agile methodologies. The candidate will be working with other developers on different layers of the infrastructure and integration. Therefore, a commitment to collaborative problem solving, state of the art design and creating quality products is essential. Client is moving from a highly optimized Salesforce softphone to a less customized softphone that has business logic built into a client specified integration layer. These roles will be critical in the final definition and implementation of this architecture. Core skills required will be SalesForce and significant service integration experience in a contact center. Principal Duties and Responsibilities: As a Salesforce.com Senior Developer, responsibilities include but not limited:

• Analyze the business requirement and define the appropriate design with respect to data modeling, Perform configuration and customization of the salesforce.com platform.
• Design and develop high-performance, reusable lightening component.
• Visualforce, lightening web component and Apex development.
• Guide team on writing test classes for developed classes and ensuring more than 80% code coverage
• Translating functional requirements into technical requirements.
• Identifying bugs and aligning with requirements during debugging.
• Guide & implement Testing automation, bug fixing and deploying to production
• Make suggestions for better solutions to problems
• Keep abreast of the latest and emerging technologies
• Should have previous contact center experience & implementation knowledge on CTI integration

• 5+ year of Core Development experience in Salesforce.com
• 4+ year of Omni Channel experience in Lightening Component , Lightening Event , Lightening page Template
• The candidates must have experience working in contact centers with soft phones.
• Any soft phone is okay (Salesforce, Avaya, Cisco, Genesys)
• Experience with Salesforce or Genesys softphone is preferable but not required.
• If the candidate has experience with Genesys Cloud that is also preferable but not required.
• 3+ year of development experience in Visual Force, Apex, Process flows.
• Hands-on experience in Salesforce Omni Channel and administration (e.g., Define routing, queues, managing users, security controls, and data as well as creating roles, profiles, and reports).
• Experience in designing custom objects, custom fields, picklists, page layouts, record layout, workflow, approval processes, validation rules, custom tabs, reports, Visualforce pages, dashboards, and email generation according to application requirements.
• Experience in integrating external applications to Salesforce
• Previous work experience with enterprise application and software development
• Experience developing customer-facing interfaces
• Excellent problem-solving skills and ability to provide required solutions
• Must have knowledge on sales cloud, service cloud and financial cloud.
• Experience with SFDC and UX integration will be big plus
• Experience in integrating with Angular/React applications will be big plus
• Experience in OpenCTI Integration experience will be big plus.
• Experience in Service Cloud implementation.