Customer Services/Sales Assistant

Customer Service Representative (Sales Support)

We are seeking a skilled Customer Service Representative with a background in sales to join our growing team.

Job Description: As a Customer Service Representative specializing in sales support, you will play a crucial role in assisting our sales team and ensuring our customers receive excellent service.

Your responsibilities will include:

- Collaborating with the sales team to understand customer needs and preferences.

- Providing product/service information and assistance to customers via phone, email, and in-person interactions.

- Processing sales orders and ensuring accuracy in pricing and delivery details.

- Handling customer inquiries, complaints, and escalations with professionalism and empathy.

- Assisting with sales-related administrative tasks as needed.

Qualifications: To excel in this role, you will need:

- Proven experience in customer service, with a strong emphasis on sales support.

- Excellent communication skills, both verbal and written.

- Strong problem-solving abilities and a customer-focused mindset.

- Ability to multitask and prioritize in a fast-paced environment.

- Proficiency in Microsoft Office Suite.

- A positive attitude and a willingness to go above and beyond to meet customer needs.

- A background in sales or familiarity with sales processes is highly desirable.

This is a Drug Free Workplace