Customer Success Community Manager

Project Management and Coordination – Oversee all aspects of the myON initiative, including collaboration with other internal teams (Marketing, Website design, Customer Service, IT).  Stakeholder Communication- Respond promptly to emails and inquiries from teachers, media specialists, literacy coaches, school administrators, district officials, and community stakeholders. Function as the primary liaison for all nine community partners, ensuring clear and consistent communication. Content Creation and social media- Develop and distribute the myON Weekly Tip to keep stakeholders informed of product updates, reading challenges, and essential information. 

Create and maintain engaging social media posts to share with district and community agencies, promoting the initiative across the entire community. Monthly Data Analysis and Reporting- Conduct monthly data analysis and generate customized school, district, and community-level reports as requested by stakeholders. Pull school and student data each month and share with media specialists and district supervisors. Community Reading Challenges- Coordinate and implement six or more existing community reading challenges annually. Responsible for all materials related to the reading challenges, including parent fliers in English and Spanish, as well as website information and maintenance. Purchasing and delivery of prizes within the school district is often required. Summer Street Team Coordination- Hire and manage a team of eight young adults/college students to promote reading to students throughout the summer. Coordinate visits to reading camps, HOST sites, YMCA locations, public libraries, and community partners to promote literacy throughout the year.  Data Exchange and Management- Ensure smooth data exchange between myON and school district and implement changes in data collection and reporting as needed. Professional Development and Support- Conduct monthly professional development sessions during both the school year and summer for professional development department. 

Provide support for the English Language Arts (ELA) department with grade-specific projects in myON, as well as assisting the dual language department with content and aligned support. 

Support curriculum departments with the alignment of the curriculum calendar by grade and specific myON content. Partnership Support- Support the district’s literacy goals through partnership with local organizations, assisting in the overall goal of increasing student literacy achievement across the community. Assist in the development and promotion of myON features and support the professional development efforts related to new product features.