Garnishment Specialist I

Overview To review, identify and translate applicable laws for low to medium risk garnishment orders served on Navy Federal from courts, government for placement of restrictions and holds against member accounts. Review member accounts and process account restrictions as required by garnishment order. Prepare responses to garnishments and court attachments. Perform moderately complex/varied tasks with basic research/review and moderate analysis.Responsibilities

Identify, research and interpret laws, rules and regulations cited on attachments to determine appropriate restrictions and processing for accounts

Review/analyze court orders, child support orders, and tax liens to ensure compliance with applicable federal and state, laws, rules and regulations

Comply with orders by placing appropriate restrictions on the account to avoid monetary exposure and reputational risk to NFCU

Prepare or coordinate preparation of responses to court attachments/garnishments in accordance with applicable federal, state and local laws, rules and regulations

Review accounts to determine if they fall under CFR Title 31 part 212 and/or other exemptions governed by federal and state laws, rules and regulations; calculate and apply appropriate account restrictions

Identify garnishment document's originating state and review for accuracy to determine jurisdictional authority of submitter, and provide appropriate response

Serve as subject matter expert regarding attachment/garnishment process to members, business units, and external judicial/business partners

Liaise with other business units regarding legal processing procedures

Respond to escalated calls from Contact Center, Branch Offices, members, and attorneys regarding attachments/garnishments, procedures, account status, etc.

Review and verify agency requests for personal identifiable and account information (e.g., SSNs, names and addresses, etc.) on attachments/garnishments to determine match/non-match to member account(s); escalate employee related and non-member requests to management

Ensure the accuracy and validity of responses to courts, attorneys and/or law enforcement agencies; notarize legal documents

Stay abreast of and ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures

Perform other duties as assigned

Qualifications

Working knowledge of applicable federal and state laws, rules and regulations (e.g., CFR Title 31, part 212 Garnishment of Accounts Containing Federal Benefit Payments)

Experience in financial transaction/processing related responsibilities

Experience working in member/customer service preferably in a financial institution

Experience responding to members, government agency, courts or law enforcement officials regarding financial and legal matters

Familiarity with legal documents (e.g., Writs of Attachments, Child Support Orders, Non-Wage Garnishments, Tax Liens, IRS Tax Levies, etc.)

Experience working with rigid deadlines and continual changes

Experience managing multiple priorities independently and/or in a team environment to achieve goals

Effective skill to interpret and apply regulations, instructions and procedures

Effective skill exercising initiative and using good judgment to make sound decisions

Effective skill to comprehend, analyze, apply and communicate complex written legal documents

Effective skill examining and interpreting information quickly and accurately

Effective skill interacting tactfully and effectively in difficult situations

Effective skill performing mathematical calculations and working accurately with numbers

Effective organizational, planning and time management skills

Effective research, analytical, and problem solving skills

Effective verbal and written communication skills

Effective word processing, spreadsheet, and presentation software skills

Bachelor's degree in Pre-Law, Business Administration, or related field, or the equivalent combination of education, training and experience

Desired Qualifications

Experience as a legal secretary or paralegal

Working knowledge of multiple state/jurisdictional requirements for garnishments/legal attachments

Certification as Notary Public in the Commonwealth of Virginia or State of Florida and for a Custodian of Records for Navy Federal

Hours: Monday - Friday, 9:00AM - 5:30PMLocations: 5550 Heritage Oaks Dr, Pensacola, FL 32526 | 820 Follin Ln, Vienna, VA 22180About Us You have goals, dreams, hobbies, and things you're passionate about—what's important to you is important to us. We're looking for people who not only want to do meaningful, challenging work, keep their skills sharp and move ahead, but who also take time for the things that matter to them—friends, family, and passions. And we're looking for team members who are passionate about our mission—making a difference in military members' and their families' lives. Together, we can make it happen. Don't take our word for it: Military Times 2022 Best for Vets Employers WayUp Top 100 Internship Programs Forbes® 2022 The Best Employers for New Grads Fortune Best Workplaces for Women Fortune 100 Best Companies to Work For® Computerworld® Best Places to Work in IT Ripplematch Campus Forward Award - Excellence in Early Career Hiring Fortune Best Place to Work for Financial and Insurance ServicesEqual Employment Opportunity: Navy Federal values, celebrates, and enacts diversity in the workplace. Navy Federal takes affirmative action to employ and advance in employment qualified individuals with disabilities, disabled veterans, Armed Forces service medal veterans, recently separated veterans, and other protected veterans. EOE/AA/M/F/Veteran/Disability EOE/AA/M/F/Veteran/DisabilityDisclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market positionBank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.REQNUMBER: 17051