Customer Support Assistant

Job Description:

We are looking for a dedicated and detail-oriented Customer Support Assistant to join our team. In this role, you will be responsible for providing exceptional customer service, assisting with inquiries, and ensuring smooth communication between customers and internal departments. The ideal candidate is proactive, customer-focused, and capable of handling multiple tasks efficiently.Responsibilities:Respond to customer inquiries via phone, email, and other communication channelsAssist customers with product information, orders, and issue resolutionMaintain accurate customer records and update internal databasesCoordinate with internal teams to ensure timely resolution of customer concernsProcess returns, exchanges, and service requests in accordance with company policiesMonitor and track customer feedback to identify areas for improvementSupport administrative tasks related to customer service operationsEnsure a positive and professional customer experience at all times